FAQs

Find answers to frequently asked questions.

Car parking is available at selected locations. Fees may apply.

We recommend that customers arrive early to avoid disappointment as there are a limited number of spaces available.

For more information visit the Park 'n' Ride page.

For information on accessibility visit the Accessible Journeys page.

Adelaide Metro have partnered with third-party app developers to enhance existing public transport apps to suit Adelaide and our public transport customers.

What are the apps?

Moovit gives you the best route, with accurate real-time arrival information and service alerts.

Android

iOS

NextThere displays departure information at a tap and shows where you and your next service are. (Not available on Android)

iOS

Transit shows real-time arrivals, step-by-step directions, and helps find new routes using buses, trains, and trams.

Android

iOS

 

You can view timetables online, visit the InfoCentre located at the Adelaide Railway Station or call the Adelaide Metro InfoLine on 1300 311 108 for further assistance.

Alternatively, you can download one of our endorsed third-party apps to your mobile device.

A school bus service is an Adelaide Metro bus service which services primary and high schools around Adelaide. For more information, please visit our school services page.

Only students, teachers, and parents or carers accompanying travelling school students are permitted to travel on designated Adelaide Metro school bus services.

Adelaide Metro provides public transport services around metropolitan Adelaide. We do not provide interstate or regional services.

For information about regional/interstate services - 

For bus - Country bus service provider

For train - Great Southern Rail

You can plan your journey online using the Adelaide Metro Journey Planner

If you know the route name or number, you can search for your timetable on the Timetables page.

We can find you and your next service using our next service option.

If you're using a smart phone you can download one of our third-party endorsed apps.

Call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station.

On bus and tram timetables, the time the service is due at every stop is not displayed. Only a select number of stops and times are displayed. We recommend being at your stop when the service is due to be at the stop prior to yours which has a scheduled time listed on the timetable.

Train timetables will provide the time for each stop.

You can also use real-time for services at your nearest-stops

We recommend being at your stop/station at least 5 minutes prior to the schedule time of the service.

Unless otherwise indicated, if the stop does not list a time that means it does not stop at that location.

The X, T and F bus route letters indicate variations to regular bus services.

X indicates that the bus travels express along part of the regular bus route and won’t stop or pick up at every stop, making it a quicker journey home for those who live closer to the end of the route.

T indicates that the bus stops at a limited number of stops along the route.

F indicates:

• When travelling to the city the bus will only drop off passengers after a designated stop

• When travelling from the city the bus will only pick up passengers before a designated stop.

You can find out more about these buses on the timetable or ask your bus driver when boarding.

There are other services which also have some variations to the route for example the M44 bus, it is recommended that customers check the timetable of the service before travelling. See your timetable for more information.

A Go Zone is an area that offers public transport services every 15 minutes for more than one service between 7.30am and 6.30pm Monday to Friday, and every 30 minutes at night, Saturday, Sunday and public holidays until approximately 10pm. Stops within Go Zones are indicated by red hoop signs.

Luggage

You can take luggage up to 90cm x 60cm x 40cm on board if space permits.

Surfboards

Surfboards are not allowed on board buses or trams. Surfboards are allowed on board trains if space permits. A separate concession ticket is required for a surfboard travelling on board a train.

Accredited assistance animals

All accredited assistance animals accompanying a person with a disability are welcome to travel on all public transport.

Pets

People must not, without the permission of an authorised person, bring an animal on board a regular passenger service vehicle unless it is a working animal accompanying a person with a disability.

Food and drink

Eating and drinking is not permitted on board.

Prams and pushers

Prams and pushers are allowed on board. They must be folded down and stored in the identified areas. For more information on travelling safely on public transport with a pram or pusher, visit the Safety and Behaviour page.

Personal shopping trolleys

Personal shopping trolleys are permitted on board. Supermarket trolleys are not permitted on board.

Bikes have special conditions, see the Bike FAQ section.

Other items may not be allowed on board due to space, hygiene and safety reasons.

Timetables are available on the Timetables page.

Yes, this is to assist with on time running and to ensure that the driver is aware you require their service.

When travelling, remember all public transport is alcohol free, smoking of any nature including E-Cigarettes are prohibited and eating and drinking are not allowed on board. An expiation may apply.          

Priority seating and designated areas must be kept free for people with disabilities, assistance dogs, seniors, pregnant women or adults with strollers.

Adelaide Metro asks that customers are considerate of others when travelling.

For more information visit the Using Adelaide Metro page.

You can find out about any disruptions the following ways –

• Visit the Announcements page  

• Registering and subscribing to alerts via My Metro 

MetroTickets can be purchased on board any train or tram via the Ticket Vending Machines using coins (no 5 cents) or EFTPOS.

Selected off board Ticket Vending Machines will accept cash (no 5 cents) notes and EFTPOS.

metroCARDs can be purchased from the InfoCentre at Adelaide Railway Station (Visa, MasterCard, UnionPay and EFTPOS only), metroCARD Agent and selected Ticket Vending Machines (no 5 cents).

The metroCARD itself is $5.00 for a Regular and $3.50 for a Concession or Student. A minimum of $5.00 in recharge must be added to the metroCARD at the time of purchasing the metroCARD.

To find your nearest metroCARD Agent or vending machine visit the Where to buy page.

Children under five year’s old travel free at all times. Anyone aged five years and older will need to pay a fare.

On weekends, School Holidays and Public Holidays, two children under fifteen can travel for free when an adult accompanying them has purchased an adult Daytrip MetroTicket.

If you travel using a Concession or Student* ticket, you must carry a South Australian Government approved concession card.

See eligible concession cards for more information.

If you are studying online or by correspondence then you are not eligible for concession.

A Health Care card is also not considered a valid concession. However, you may be eligible for a Transport Concession Card. For more information on the Transport Concession Card call the ConcessionsSA Hotline on 1800 307 758 or Visit www.sa.gov.au/concessions

Failure to provide the required proof of entitlement may result in a fine.

* Students aged 15 years or older must carry an approved photo ID card.

Country fares apply to travel in the Adelaide Hills beyond the Adelaide Metro fare boundary.

Different fares are charged for different journey lengths, as well as for concession holders and children.

For information, contact SouthLink

South Australian Seniors cards also serve as a Seniors metroCARD, providing card holders’ concession fares on all public transport and offers free travel at the following times:

Monday to Friday

  • Midnight to 7.00am
  • 9.01am to 3.00pm 
  • 7.01pm to midnight
  • At all other times a concession fare is required

All day Saturday, Sunday and public holidays

The metroCARD can be used for travel outside of the free period providing there is credit available on the Seniors metroCARD.

If there is no credit available on the metroCARD, Seniors will be charged at the concession MetroTicket price and can purchase tickets on board any train or tram or via a vending machine. 

To find your nearest metroCARD Agent or vending machine visit the Where to buy page.

Your ticket option depends on how often you will be travelling and any accepted Concession Cards accepted by Adelaide Metro that you hold.

Single MetroTicket – Lasts for two hours and can be used to travel as many times as required in that time. A single MetroTicket can be purchased on board any train and tram or at selected off board vending machines using cash (no 5 cents) or EFTPOS.

Daytrip – Lasts until 4.00am the next day and can be used to travel as many times as required in that time. A Daytrip can be purchased on board any train and tram or at selected off board vending machines using cash (no 5 cents) or EFTPOS. 

Visitor Pass – Lasts 3 days after the first validation and can be used to travel on as many occasions as required during that time. It comes on a metroCARD which can then be recharged after the 3 days are completed. A Visitor Pass can be purchased at the Adelaide Metro InfoCentre (Visa, MasterCard, UnionPay and EFTPOS only) which is located at the Adelaide Railway Station.

You can also use a metroCARD which offers cheaper rates, the metroCARD itself is $5.00 for a Regular and $3.50 for a Concession or Student and needs to be recharged in increments of $5.00. There is no refund for any unused balance.

To find your nearest metroCARD Agent or vending machine visit the Where to buy page.

Peak is before 9:01am and after 3:00pm weekdays and all day Saturdays.

Interpeak is between 9:01am and 3:00pm weekdays and all day Sundays and public holidays.

Different fares are charged based on it being peak or interpeak.   

Services running before 4am on a Sunday are considered Saturday scheduled services and will be charged peak fare.

Services running before 4am on Monday are considered Sunday scheduled services and will be charged interpeak fare.

MetroTickets are paper tickets for either single trips or day trips on Adelaide Metro buses, trains and trams.

metroCARD is an electronic re-useable smartcard which can be used on Adelaide Metro buses, trains and trams. 

Regular fares are for commuters who do not hold any valid concession or student cards.

Concession fares are for commuters (this includes full time tertiary students) who hold one of the cards listed on the approved Concession cards page. 

Student fares are for primary and high school students.

A Daytrip is valid from the first validation until 4.00am the next day. It can be used as many times as you like on board Adelaide Metro services during this time.

A MetroTicket or metroCARD fare is valid for two hours from the first validation and you can use it on bus, tram or train as many times in those two hours. Unless you have a seniors metroCARD which you validated in the free period prior then try to transfer onto another service after the free period has ended.

If you have read through these FAQs and still have a transaction enquiry, you can call the Adelaide Metro InfoLine on 1300 311 108, visit the Adelaide Metro InfoCentre, located at Adelaide Railway Station, or visit the Contact us page. It is helpful to provide as much information as possible e.g. all the metroCARD numbers, date, time, amount, description of the enquiry etc.

If your metroCARD is registered, the Registered Account Holder will need to be available to pass an identity check before any information about the account is disclosed.

Our validators no longer accept Multi Trip tickets as of December, 2014 and Multi Trips are no longer converted to metroCARD trips as of February, 2015.

The minimum amount you can recharge your metroCARD with is $5.00.

The maximum amount a metroCARD can store at one time is $200.00.

You can store a maximum of three 14-Day or 28-Day passes at one time on your metroCARD.

When recharging your metroCARD with EFTPOS on a vending machine, the metroCARD should not be removed during the transaction. It should only be removed when the metroCARD has had the balance added to it and displays the new balance on screen and asks you to validate.

If the transaction has been cancelled and a payment has been taken, then the payment should be reversed within 5-10 business days. If not, contact your bank directly with the details of the transaction who will be able to assist you.

The balance can be transferred from your Regular, Concession or Student metroCARD to a new metroCARD at the Adelaide Metro InfoCentre located at the Adelaide Railway Station. A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student will apply (Visa, MasterCard, UnionPay and EFTPOS only).

If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer.

You may be required to pay the difference to the closest $5.00 recharge (Visa, MasterCard, UnionPay and EFTPOS only).

You can recharge your metroCARD the following ways –

Adelaide Metro InfoCentre at the Adelaide Railway Station (Visa, MasterCard, UnionPay and EFTPOS only)

Adelaide Metro InfoLine

Vending machines

metroCARD Agents

metroCARD Online Account* (registered metroCARDs only)

To find your nearest recharge location or vending machine visit the Where to buy page.

*14 or 28-Day Pass cannot be recharged online.

You can check the balance of your metroCARD the following ways -

  • Adelaide Metro InfoCentre at the Adelaide Railway Station (Recharge vending machines or at counter)
  • metroCARD Agents
  • metroCARD online account*(registered metroCARDs only)
  • On-board vending machines (trains & trams)
  • Off boarding vending machines

The validator will also display the fare deducted and the balance on your metroCARD on the screen as you validate your card. If the metroCARD is low on balance a green light will flash to indicate that the balance on the card is low.

*14 or 28-Day Pass expiry does not display online.

As soon as you discover your registered metroCARD is lost or stolen, contact the Adelaide Metro InfoLine on 1300 311 108 open 7 days, 7am – 8pm or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. After an identity check with the Registered Account Holder we will be able to cancel your registered metroCARD and Auto recharge (if required).

If your metroCARD was not registered your balance is not protected and will be forfeited.

If you have a Seniors metroCARD, you will need to contact the Seniors Card Unit on 1800 819 961. They can also provide you with a replacement Seniors metroCARD.

Once a metroCARD is fully cancelled, this cannot be reversed even if the metroCARD is lost and then found again. It will be unusable.

A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student will apply to replace a cancelled metroCARD.

To transfer funds from one metroCARD to another you will need to attend the Adelaide Metro InfoCentre at the Adelaide Railway Station. If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge. (Visa, MasterCard, UnionPay and EFTPOS only)

The Registered Account Holder will need to be available to pass an identity check before the metroCARD(s) can be cancelled and the balance transferred.

You can make a request to have metroCARD(s) removed from a metroCARD account by contacting the Adelaide Metro InfoLine on 1300 311 108 open 7 days, 7am-8pm or by visiting the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

The Registered Account Holder will need to be available to pass an identity check before any metroCARD(s) can be removed.

If you have Auto recharge, it will need to be fully deactivated before we can remove a metroCARD from an account.

Using a metroCARD gives you access to cheaper fares and they are easy to use.

metroCARDs have the option of recharging online, over the phone, at vending machines or at any available metroCARD Agent.

Your metroCARD balance is protected if you have registered your metroCARD. This means if it’s lost, stolen or damaged, you can cancel the card and the balance can be transferred to a new metroCARD.

metroCARD also offers benefits such as Auto recharge, metroCARD history, discounted parking at the  Tea Tree Plaza Park 'N' Ride and other functions. Some of these functions are only available for registered metroCARDs.

Registering your metroCARD means if it is lost or stolen we are able to cancel it, your balance is protected and can be transferred to a new metroCARD.

metroCARD protection also offers benefits such as Auto recharge, metroCARD history, the ability to recharge online and other functions.

The metroCARD must be registered in the name of the managing account holder e.g. parent. The Registered Account Holder will be required to pass an identity check before information or certain action(s) can be performed on the account.

You can register your metroCARD the following ways -

  • Adelaide Metro InfoCentre located at the Adelaide Railway Station
  • Adelaide Metro InfoLine
  • metroCARD online account* at metroCARD online registration page       

You will need to wait 24 hours before you can register your metroCARD online after purchasing.

You must register your metroCARD in the name of the managing account holder.

You can update your details via your online metroCARD account, except for the name on the account.

If you wish to change the name on the account or any other details call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

The Registered Account Holder will need to be available to pass an identity check before these details can be changed.

We cannot change contact details without the Registered Account Holder’s permission. The account must be registered in the name of the person managing the account e.g. parent.

If your metroCARD is physically damaged or misused, it will need to be replaced. You will need to visit the Adelaide Metro InfoCentre at the Adelaide Railway Station and have the balance transferred over to a new metroCARD.

A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student will apply to replace a damaged or misused metroCARD.

Unless it is a product fault, balance transfers are only available for registered metroCARDs and the Registered Account Holder will need to be available to pass an identity check before the balance can be transferred.

If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the Adelaide Metro InfoCentre located at the Adelaide Railway Station at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge (Visa, MasterCard, UnionPay and EFTPOS only).

Check that you have enough balance on your metroCARD for the appropriate fare to be deducted.

If there is enough balance on your metroCARD, you will need to visit the Adelaide Metro InfoCentre, located at the Adelaide Railway Station, as you may need a replacement metroCARD. A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student may apply. (Visa, MasterCard, UnionPay and EFTPOS only)

The metroCARD will need to be registered to have the balance transferred. The Registered Account Holder will need to be available to pass an identity check before the metroCARD balance can be transferred.

metroCARDs which are bent, punctured, cut, exposed to extreme heat or radiation may stop working. If this occurs, you will need to replace your metroCARD. A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student will apply. 

If your metroCARD fails to validate, you will be required to purchase a ticket on board a train or tram or at a vending machine.

metroCARDs:

metroCARDs themselves do not have an expiration date however can become worn or damaged over time. metroCARDs need to be kept safe and not mistreated or exposed to extreme heat or radiation. metroCARDs must not be cut or punctured.

See FAQ 'My metroCARD has been damaged, what do I do?'

metroCARD recharges:

To ensure we process transactions in a timely manner, recharges purchased via your metroCARD online account or the InfoLine which have not been validated in 3 months will expire.

If this occurs contact Adelaide Metro with proof of purchase and the recharge can be recharge re-applied.

If you recharge at an InfoCentre, metroCARD Agent or on a vending machine, these will not expire.

Auto recharge:

metroCARDs with Auto recharge must have triggered Auto recharge within 12 months. Other this period, Auto recharge will be disabled.

Some metroCARD features such as the metroCARD history and others, are subject to expiry.

metroCARD or any products produced by the metroCARD system are non-refundable with the exception of Senior Card Holders in line with current policy.

Your personal details will be stored in the central system and linked only to the serial number of your metroCARD. Your metroCARD itself does not store any personal information.

You can find information about our privacy principles and metroCARD Conditions of Use by visiting the Privacy page.

If the metroCARD is lost or stolen, it should be cancelled as soon as you discover it is lost or stolen, see FAQ  “My metroCARD has been lost or stolen, what do I need to do?”

To transfer funds from on metroCARD to another you will need to visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge (Visa, MasterCard, UnionPay and EFTPOS only). 

The Registered Account Holder will need to be available to pass an identity check before the balance can be transferred.

Seniors metroCARD holders are only free within the times provided.

Once the free period has finished, even if the metroCARD was validated before it ended, the metroCARD cannot be used to transfer to another service and will charge the appropriate fare.

Contact the Seniors Card Unit (free call 1800 819 961) or email seniorscard@sa.gov.au

If your seniors metroCARD is lost, stolen or damaged prior to contacting the Seniors Card Unit, you can collect a temporary 14 day Seniors Free MetroTicket from the following locations:

  • Adelaide Metro InfoCentre located at the Adelaide Railway Station
  • Adelaide Airport Info Booth
  • Visitor Information Centre – 68 Mt Barker Road, Hahndorf
  • Visitor Information Centre – 1 Moseley Square, Glenelg
  • Visitor Information Centre – Shop 9 James Place, Adelaide (From 1 June, opening hours are Monday to Friday from 9am to 5pm. From 1 September 2020 onwards, 9am to 5pm Monday to Friday and 10am to 4pm on weekends.)

Seniors cards are issued by the Seniors Card Unit - The Office of the Ageing. For further information related to the seniors card, contact the Seniors Card Unit via 1800 819 961 (free call) or seniorscard@sa.gov.au

Visit the Seniors Card page

If you hold a valid Australian State or Territory Seniors card then you are eligible for free travel on Adelaide Metro services at these times - Monday to Friday before 7.00am, between 9.01am and 3.00pm, after 7.01pm and all day Saturday, Sunday and public holidays.

Simply visit the following locations and show your interstate Seniors Card and you will be issued with a temporary MetroTicket which will be valid for a maximum of 14 days.

- Adelaide Metro InfoCentre located at the Adelaide Railway Station

- Adelaide Airport’s Information Booth

- Adelaide Hills Visitor Information Centre at 68 Mount Barker Road, Hahndorf

- Glenelg Visitor Information Centre at 1 Moseley Square, Glenelg

- Visitor Information Centre at shop 9 James Place, Adelaide (just off Rundle Mall) (From 1 June, opening hours are Monday to Friday from 9am to 5pm. From 1 September 2020 onwards, 9am to 5pm Monday to Friday and 10am to 4pm on weekends.)

Yes. If you validate on the barrier gates at Salisbury, Noarlunga or Adelaide Railway Station before the free period, then you will be charged a fare. If you validate on the barrier gates during the free period and then validate on board after the free period has ended, you will be charged also.

To log into your metroCARD online account visit the metroCARD online log in page

Type in your Email address or Senior log in and your password. 

You can view up to ten pages worth of history online.*

After you have logged into your metroCARD online account –

  • Click “Manage this card”
  • Click “Show history”

*You can’t view 14 or 28-Day Pass history on your metroCARD online account.

If you require a more detailed history, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. Adelaide Metro does not store metroCARD history indefinitely.

Customers are asked to check that if they require the metroCARD online account that they are not trying to use My Metro.

The link for the metroCARD website is https://mc.adelaidemetro.com.au/  

If you are using the correct link and are still unable to log in, try resetting your password.

If you require further assistance, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. The Registered Account Holder will need to be available to pass an identity check before the account can be reset.

You can log into your seniors metroCARD by using the username – SENIOR_(your Seniors card 7 digit number) and then your password.

Example - SENIOR_1234567

If you need to reset your password, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

You can do the following on your metroCARD online account –

  • Change your personal details except the name on the account
  • View selected amount of history
  • Recharge online (except 14 or 28-Day Pass)
  • Cancel or set up Auto recharge
  • Change details for Auto recharge
  • Change your password

You cannot cancel, remove metroCARDs, change the name on the account, transfer funds between metroCARDs or pay an outstanding payment via your metroCARD online account. For these functions call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. The Registered Account Holder may need to be available to pass an identity check before we can assist.

When you recharge your metroCARD online or over the phone the recharge amount should be available on your metroCARD within an hour of performing the recharge when you validate on board an Adelaide Metro service or at a barrier gate.

If your online metroCARD history shows “Contract Reloading Request” then your metroCARD is waiting to be validated to apply the recharge.

Please note that some recharges may take at least one hour to be available on a metroCARD.

Please validate your metroCARD to receive the recharge.

When you recharge your metroCARD online or over the phone the recharge amount should be available on your metroCARD within an hour of performing the recharge when you validate on board an Adelaide Metro service or at a barrier gate.

Please note that some recharges may take at least one hour to be available on a metroCARD.

It may take 24 to 48 hours for the account itself to reflect any changes. To finalise any request related to the metroCARD itself, the metroCARD must be validated on board an Adelaide Metro service or at a barrier gate.

A metroCARD will no longer appear on a metroCARD account once it has been cancelled.

If you require further assistance, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

You can change your address, contact number or email address when you log into your metroCARD online account and click on “Update my details”.

To change the Registered Account Holder name, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. The Registered Account Holder will need to be available to pass an identity check before any details can be changed.

Set up or update my credit card details:

Auto recharge can be set up on the InfoLine, at an InfoCentre or via your metroCARD online account (registered metroCARDs only). You can also update your credit card details via these methods.

We require an Auto recharge to be purchased to verify the credit card and the amount of the Auto recharge set up will be added to the metroCARD as a recharge.

You will be required to purchase a new Auto recharge if you wish to change your credit card details so we can verify the credit card being used. This will be added to your metroCARD as a recharge also.

Auto recharge can only be set up or updated with a Visa or Mastercard. We do not accept American Express/Diners Club or any prepaid cards that do not accept reoccurring payments.

The metroCARD must be registered in the name of the person managing the account and when using Auto recharge the email address and phone number must be those of the credit card holder.

Deactivate:

You can deactivate Auto recharge by calling the Adelaide Metro InfoLine on 1300 311 108, visiting the Adelaide Metro InfoCentre, located at the Adelaide Railway Station, or via your metroCARD online account.

When you log into your metroCARD online account –

Select "Manage this card"

Select "Click here to manage Auto Recharge on this metroCARD"

Select "Deactivate Auto Recharge" and follow the prompts

If the Auto recharge is set up, the credit card details are updated or it is deactivated via the InfoLine or metroCARD online account, you will be required to validate your metroCARD on board an Adelaide Metro service or barrier gate to finalise the transaction. The set up, change of details or deactivation should be available on your metroCARD within an hour of performing the recharge when you validate on board an Adelaide Metro service or at a barrier gate.

Please note that some transactions may take at least one hour to be available on a metroCARD.

If your payment is declined, you will be contacted. The usual method of contact is to the email listed on your account.

You will be required to pay the outstanding amount by a due date and if not paid, the Auto recharge will be cancelled first and then the metroCARD.

If your Auto recharge payment is declined this may mean that you need to update your credit card details. You will not be able to update your payment details via your metroCARD online account if you have an outstanding amount owing.

The outstanding amount must be paid in order to re-apply Auto recharge if it has been cancelled or to transfer funds from one metroCARD to another.

Auto recharge works by adding a recharge to your Student, Concession or Regular metroCARD when you validate, at any time the balance drops below the threshold amount. The payment for the Auto recharge is then charged to your nominated credit card after we have applied the recharge amount to the metroCARD. It is a convenient way to ensure that your metroCARD always has available balance.

When you validate at any time the balance on your metroCARD has reached below the threshold, the validator will flash both green and yellow lights to indicate that the Auto recharge has been added to your metroCARD.

The threshold amounts are $5.00 for Regular, $3.00 for Concession, Student or Seniors metroCARDs.

Your new balance will be displayed, which includes the added Auto recharge amount minus the fare deducted for your current journey.

If an Auto recharge has not been triggered on the metroCARD in a 12 month period, the Auto recharge will expire and will need to be re-enabled.

When you set up Auto recharge online or over the phone, the setup is updated by the central system overnight. If your recharge before 9pm the set up and recharge will generally be available on your card the next morning when you validate.

If you recharge after 9pm it may take an additional 24 hours for it to be available when you validate. It will be applied to your metroCARD regardless of your current balance. This is to verify that your credit card is linked to the Auto recharge.

Allow 24 hours after you have validated for the activation to show on your metroCARD online account.

It is the Registered Account Holder’s responsibility to notify Adelaide Metro as soon as possible if the metroCARD is lost or stolen. In these instances the metroCARD will need to be cancelled and the Auto recharge.

If the metroCARD or Auto recharge is not cancelled and Auto recharge is triggered and used whilst the metroCARD is lost or stolen, this may result in the Registered Account Holder or credit card holder being liable for any Auto recharge debt(s) incurred.

The validator on board the bus, train or tram and barrier gates will display the expiry date of your 14 or 28-Day Pass each time you validate.

You can also check your expiry date by calling the Adelaide Metro InfoLine on 1300 311 108, visiting the Adelaide Metro InfoCentre located at the Adelaide Railway Station, metroCARD agent or by presenting your pass to a vending machine.

The 14 or 28-Day Pass will start from the first validation since purchase and last for 14 or 28 consecutive days depending on which pass is purchased, before it expires. 

If your first validation is after midnight and before 4am, this will be considered as the full first day.

If you have purchased a 14 or 28-Day Pass before the previous one has expired, once the first pass has expired, then the new 14 or 28-Day Pass will be activated from the next validation.

The remaining balance on your 14 or 28-Day Pass is non-refundable. Before you purchase, we ask that you consider that depending on which pass is purchased, it is for 14 or 28 consecutive days.

Yes, you can use the recharge balance (excludes using 14 or 28-Day Pass balance) towards the purchase of a new 14 or 28-Day Pass. You may be required to pay any difference in cost.

If you wish to use your metroCARD online account, then some recharge value besides the 14 or 28-Day Pass will need to be kept on the metroCARD.

 

The metroCARD system will use your 14 or 28-Day Pass until it expires and then switch to using the stored balance on your metroCARD.

A 14 or 28-Day Pass is a metroCARD product which allows for unlimited travel for 14 or 28 consecutive days depending on which pass is purchased. It also offers a cheaper rate than a normal recharge.

To receive a balance transfer for a lost or stolen registered metroCARD(s) with an active 14 or 28-Day Pass your metroCARD must be cancelled. It can be cancelled by calling the Adelaide Metro InfoLine on 1300 311 108 or by visiting the Adelaide Metro InfoCentre, at the Adelaide Railway Station. For a lost, stolen or damaged metroCARD the end of validity date of the active 14 or 28-Day Pass will be unchanged. As a result, visit the Adelaide Metro InfoCentre as soon as possible to receive a balance transfer.

A new metroCARD fee of $5.00 for a Regular and $3.50 for a Concession or Student will apply to replace a cancelled metroCARD

 If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge (Visa, MasterCard, UnionPay and EFTPOS only).

The Registered Account Holder will need to be available to pass an identity check before the metroCARD(s) can be cancelled and the balance transferred.

You can recharge your metroCARD with a 14 or 28-Day Pass the following ways* –

• Adelaide Metro InfoLine - 1300 311 108 (7am - 8pm daily)      

• Adelaide Metro InfoCentre at the Adelaide Railway Station (Visa, MasterCard, UnionPay and EFTPOS only)

metroCARD Agents

• On-board vending machines (trains & trams)

• Off boarding vending machines (coins and notes on some vending machines except 5 cents and larger denominations). Higher denominations can be used on card selling metroCARD vending machines only  

To find your nearest recharge location visit the Where to buy page.

*14 or 28-Day Pass cannot be recharged online.

 

We always recommend going to the original place of purchase for any enquiries and they should be able to assist you further.

We also recommend after making a purchase, obtaining a read receipt of the metroCARD from the agent or retaining a receipt.

For further information call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

To find your nearest metroCARD agent visit the Where to buy page

metroCARD agents, like other retailers, have the ability to pass on the EFTPOS fees they are charged by their bank to their customers if they choose. They are also able to determine their own method of payment which includes a minimum value for EFTPOS transactions.

The Adelaide Metro InfoCentre and vending machines do not pass on any EFTPOS fees to customers.

We recommend contacting Adelaide Metro by visiting the Contact us page with the applicants name, business name, type of business, business address and contact number.

My Metro is a website which allows you to subscribe to updates and save custom made timetables/journey plans.

The metroCARD online account allows you to recharge your metroCARD, update your contact details and check your metroCARD history*.

*Some functions are not available via the  metroCARD online account

You can update your phone number and email address via your My Metro account.

For further assistance call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station.

If you have attempted to sign into your My Metro with an incorrect password multiple times, you will be required to contact us to reset your account.

For further assistance call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station.

Bikes can be carried for free on trains Monday to Friday between 9.01am and 3pm or between 6pm and the last service where space permits.

Bikes can be carried Free Saturday, Sunday & public holidays all day where space permits. At all other times a peak concession fare must be purchased for your bike.

Bikes are not allowed on buses or trams but can be taken on board trains where space permits.

You can also take a fold-up bike on board buses, trains and trams as long as it is fully enclosed in a bag up to 90cm x 60cm x 40cm if space permits.

Free or pay to use public bikes cannot be left unattended on public transport, platforms or at interchanges.

Bike storage is available via bike lockers and bike cages at selected locations.

For more information visit the Bikes page.

Adelaide Metro does not recommend leaving bikes for an extended period of time at any location or leaving bikes at any location other than designated locations such as the bike cage or bike locker.

You will need to be a user of public transport and have a registered metroCARD.

The bike cage product can be added to the registered metroCARD at our Adelaide Metro InfoCentre, located at Adelaide Railway Station, or phone the Adelaide Metro InfoLine on 1300 311 108.

If a locker is available, you will be required to fill in a bike locker application form for the available locker and pay a deposit at the Adelaide Metro InfoCentre (Visa, MasterCard or EFTPOS only), located at the Adelaide Railway Station.

For more information call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre.

All bikes and bike accessories are stored at owner’s risk. Adelaide Metro is not responsible for bikes or other personal property stored in bike cages or lockers.

We do not recommend leaving bicycles or property in bike storage locations overnight or for an extended period of time.

The Tea Tree Plaza Park ‘n’ Ride is $2.00 when used in conjunction with public transport and metroCARD. You will be charged the $2.00 fee if you have successfully validated on public transport in the last two hours. If you have not validated successfully on board public transport in the last two hours, you will be charged $10.00. metroCARD(s) will need to have sufficient dollar balance stored (i.e. 28-Day Pass product or equivalent is not sufficient). This is non-refundable.

Upon leaving the car park, you will be required to swipe your metroCARD and the appropriate amount will be taken. Each time you swipe your metroCARD to exit regardless of the time spent in the car park, a fare will be deducted if the metroCARD has sufficient balance.

On some event days, we may provide parking for a $2.00 flat rate all day.

For further information, call the Adelaide Metro InfoLine on 1300 311 108 or visit the Adelaide Metro InfoCentre, located at the Adelaide Railway Station.

If you do not have a metroCARD then you will be required to purchase an exit ticket at a cost of $10.00.

There are two ticket vending/recharge machines located alongside the lifts on the ground level of the car park.

In these instances, to exit the car park you will need to recharge your metroCARD at the recharge machine to ensure you have enough balance to exit.

A group booking request can be made by visiting the Contact Us page.

Yes, we can provide a group ticket. You will only need to validate this one ticket for the whole group. This will need to be arranged prior to travel.

If you wish to make a group booking request, Adelaide Metro are required to be notified with a minimum of 10 business days’ notice prior to travel. This is so that we can accommodate where possible. All bookings are unconfirmed until Adelaide Metro have confirmed the booking.

We advise that in some instances as determined by Adelaide Metro we may not be able to cater for the booking. In these instances we may require the group to be split onto separate services or we may provide information on charter services (fee applies).

Adelaide Metro will accept a group booking request for groups travelling between 9:30am and 3:00pm, Monday to Friday (including school holidays).

Yes. Between 9:30am and 3:00pm, Monday to Friday (including school holidays) primary school students and a maximum of 4 adults who are apart of a group booking and travelling at the above times/days do not need to purchase a fare but are required to use a group ticket when travelling for free. If you are approved for free travel outside these times, you will be required to purchase a fare which will  need to be arranged prior to travel.

This ticket will need to be arranged prior to travel by Adelaide Metro and must be validated on the day of travel.

If the group does not have a pre-approved group booking and group ticket, the group may be required to pay for their fare at the time of travel or at a later date.

25 people for bus, 50 people for train and tram. If your group has more than this, you will be asked to split the group onto separate services.

In some instances we may not able to confirm a booking due to limited space.                                                                                                                                             

To contact us about filming, photography, fundraising or promotions visit the Contact us page and see the Filming, photography and promotion or Food trucks tab at the bottom of the page and follow the application instructions.

You can enquire about lost property by calling the Adelaide Metro InfoLine on 1300 311 108, visiting the Adelaide Metro InfoCentre, located at the Adelaide Railway Station, or visiting the Contact us page.

If your metroCARD is in your lost property, we recommend that you contact us to cancel your metroCARD and Auto recharge if applicable. Once cancelled the metroCARD cannot be reinstated.

Please note Adelaide Metro does not keep opened food items for any period of time but may keep unopened perishables for 24 hours before these are discarded. Additionally, where deemed required for safety, privacy or hygiene reasons, we may destroy and discard other items.

InfoLine –

Adelaide Metro InfoLine on 1300 311 108, lines open 7am to 8pm, 7 days a week

Visit an InfoCentre -

Adelaide Railway Station InfoCentre

North Terrace, Adelaide 5000

  • Monday to Sunday: 7.00am - 8.00pm
  • Selected Special Event days: 7.00am - 12.15am

Website -

Visit the Contact us page.

A 3-Day Pass is a metroCARD which allows for unlimited travel on Adelaide Metro bus, train and tram services for 3 consecutive days for a set cost.

You can purchase a 3-Day Visitor Pass the following ways –

Adelaide Metro InfoCentre located at the Adelaide Railway Station (Visa, MasterCard, UnionPay and EFTPOS only)

 

The 3-Day Visitor Pass will start from the first validation since purchase and last for 3 consecutive days before it expires.                    

 If your first validation is after midnight and before 4am, this will be considered as the full first day.

The validator on board the bus, train or tram and barrier gates will display the expiry date of your 3-Day Visitor Pass each time you validate.

You can also check your expiry date by calling the Adelaide Metro InfoLine on 1300 311 108, visiting the Adelaide Metro InfoCentre at the Adelaide Railway Station, metroCARD agent or by presenting your pass to a vending machine.

If you decide to extend your stay in Adelaide, or come back another time, you can still use your Visitor Pass. Just recharge the metroCARD with a regular recharge and it works as a normal metroCARD.

You can recharge your metroCARD the following ways –

• Adelaide Metro InfoCentre at the Adelaide Railway Station (Visa, MasterCard, UnionPay and EFTPOS only)

metroCARD Agents

• On-board vending machines (trains & trams)

• Off boarding vending machines (coins and notes on some vending machines except 5 cents and larger denominations). Higher denominations can be used on card selling metroCARD vending machines only  

To find your nearest recharge location visit the Where to buy page.

Once your metroCARD is recharged regular fares apply. Each time you travel the appropriate fare will be deducted from your balance.

If your 3-Day Visitor pass is registered*, as soon as you discover your registered metroCARD is lost or stolen, contact the Adelaide Metro InfoLine on 1300 311 108 open 7 days, 7am – 8pm or visit the Adelaide Metro InfoCentre located at the Adelaide Railway Station. After an identity check with the Registered Account Holder we will be able to cancel your registered metroCARD.

If your metroCARD was not registered your balance is not protected and will be forfeited.

Once a metroCARD is fully cancelled, this cannot be reversed even if the metroCARD is lost and then found again. It will be unusable.

To transfer funds from one metroCARD to another you will need to attend an InfoCentre. If you would like us to transfer funds onto a metroCARD you already have (stored balance only), please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge (Visa, MasterCard, UnionPay and EFTPOS only).

The Registered Account Holder will need to be available to pass an identity check before the metroCARD(s) can be cancelled and the balance transferred.

*To register your 3-Day Visitor Pass online, you will need to have a stored balance on your metroCARD.

If a service is accessible, Real-Time will display the International Symbol of Access.

Real-Time information predicts when your bus, train or tram will arrive at your stop. Real-Time information is made available through satellite tracking (GPS) technology installed in vehicles as part of the metroCARD ticketing system.

Using satellite tracking (GPS) installed on all vehicles Real-Time predicts when the next vehicle will arrive based on its schedule speed and last reported location. Every 60 seconds, the prediction is updated on the Adelaide Metro Website. 

Real-Time can also provide information on whether the bus is accessible.

You will be able to tell when your next service will arrive by accessing the Real-Time arrival information on the Adelaide Metro website using your smart phone, tablet, computer or via one of our third-party endorsed apps.

A Stop Code is a unique five digit number that identifies an individual bus stop, train station or tram stop. It is located on the bus stop, at interchanges, tram stops or train stations. You can use a Stop Code to find departure and other useful information about a particular stop or station.

From your Bus, Train or Tram page:

  • The Real-Time image service displayed above the next services due to arrive.
  • The blue Real-Time icon is displayed with the predicted arrival time.
  • When no Real-Time information is available, the grey ‘clock’ icon is displayed with the scheduled arrival time.

The accuracy of Real-Time predictions vary depending upon many factors including, changes in traffic patterns, accidents, and operation changes, if Real-Time can't make an accurate prediction, it will show the scheduled time instead.

To view your next service, please

  • Ensure your location settings are turned on.
  • If you are still experiencing issues, reset your location settings in the Settings on your device.
  • If you are too far from a stop or station or where a service is not scheduled at that time, a message will display and advise to use the Journey Planner