Everyone using Adelaide Metro public transport network has the right to a safe and pleasant journey.
If someone on board is making you feel unsafe, try to move to a different seat or closer to the driver. If that's not possible or not enough, press the stop button and, once the vehicle has stopped moving, approach the driver (tap on the cabin window if you need to get their attention) and tell them what’s happening.
If you’re on a tram or train, use the passenger emergency intercom located in every carriage. Once the driver safely stops, they’ll answer the intercom, check the CCTV where you are and talk to you.
Don’t forget that drivers aren’t security guards or police. As well as keeping themselves safe on board, they need to stay in their seat so they are close to the emergency button and their communications radio. They will contact their control centre to arrange help from police, ambulance or security services, if it's needed.
All Adelaide Metro buses, trains and trams have onboard video surveillance. There are also more than 1300 cameras across the network, including at bus interchanges and train stations. We continually install and upgrade surveillance systems for better coverage and to help South Australia Police (SAPOL) with criminal investigations.
We work closely with the SAPOL Public Transport Safety Branch to maintain a safe and secure environment. Plain-clothed and uniformed police regularly move through the public transport network. All SAPOL officers travel free on public transport, in uniform or casual clothing, at any time and can intervene in any incidents.
Contracted security services and guards (Wilsons Security) also work across the public transport network. Their services include:
24-hour emergency phones are available at stations. Using the phone activates video surveillance in the area around the phone.
If you see someone graffiti or vandalise public transport property, or you know someone who has, please report them to Crime Stoppers SA. You don’t have to give anyone your name when you make a report.
It costs a lot to clean up graffiti attacks, particularly when some locations get targeted repeatedly. It also causes problems for public transport users when the affected buses, trains, trams and other infrastructure is taken out of service or shut down for repairs.