Copyright and privacy

Copyright

The Government of South Australia supports and encourages sharing public sector information, and endorses the use of the Australian Governments Open Access and Licensing Framework by its agencies.

With the exception of the piping shrike emblem, images, and other material or devices protected by a trademark and subject to review by the Government of South Australia at all times, the content of this website is licensed under the Creative Commons Australia Attribution 3.0 Licence. The Government of South Australia requests attribution as ’Adelaide Metro’. All other rights are reserved.

The Government of South Australia has undertaken reasonable enquiries to identify material owned by third parties and secure permission for its reproduction. Permission may need to be obtained from third parties to reuse their material outside of this website.

If you wish to use Government of South Australia material, please contact us.

Privacy

The Department for Infrastructure and Transport (DIT) and Adelaide Metro respect your privacy and the security of any information we collect from you. We must follow the Information Privacy Principle Instruction (PC012) when dealing with your personal information.

metroCARD privacy

You do not have to provide your personal information when buying or using a metroCARD.

If you choose to register your metroCARD, we need to record some of your personal information that relates to how you can use your card. The information is stored securely and can only be accessed by appropriately authorised staff when they are assisting you, or if required by law. We will not use it for any other reason without your consent. You can update your information online, in person at the InfoCentre at the Adelaide Railway Station, or by calling the InfoLine. Our staff will do an ID check to make sure only you can access your personal information.

You can arrange for someone else to have secure access to your account if you need it.

You cannot access someone else’s information without their consent. If you are a parent or guardian of a child, you will need to provide proof of your identity and reasonable proof of your relationship to the child before you can access their information.

Your metroCARD does not collect or store your personal information. When you validate your metroCARD, it only stores information:

  • for inspectors to check it has been validated
  • that lets the onboard validators know if you can transfer between vehicles
  • showing evidence of the cost of your trips taken, in case you need to resolve a fare dispute.

This validation information also helps Adelaide Metro understand demand for public transport service and to monitor service performance.

Website privacy

This privacy statement covers only the Adelaide Metro website and Adelaide Metro web based services. Our privacy policies do not apply to any other sites or endorsed third-party apps, even when we have provided a direct link. We recommend that you check the privacy statements of other websites or apps.

This site is operated in compliance with the Government of South Australia's information privacy principles (IPPs), a copy of which can be obtained on the Department of the Premier and Cabinet website.

This privacy statement will be continually reviewed in line with the ongoing development of this Internet site. If you have any questions about our privacy policies please contact us.

Data automatically collected

Whenever you visit our website, our internet service providers (ISPs) automatically record:

  • your IP address
  • the date and time of your visit
  • the pages you access
  • the documents you download
  • the type of browser
  • the operating system and type of device you use.

This information does not identify you personally. No attempt is made to identify you except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs.

These statistics tell us how our site is being used and helps us improve it to make your visit informative.

We also collect the key words you use when you do a search of our site. This information is not linked to any other data we collect. We use this information to find out what people are looking for and how we can improve our services.

Cookies

A cookie is a small piece of data that a website can transfer to your computer hard drive for record keeping. Adelaide Metro may use cookies to help you access and use our site and improve the service we offer. There is no attempt to identify you personally.

The use of cookies in this way is widespread and commonly accepted by the Internet community. You can set your browser to reject a cookie that we attempt to place on your computer. However you may then be limited in your use of some areas of the site.

Personal information you submit

Adelaide Metro will record your name, email address and phone number if you send us a message or you include it in an online form. It will only be used to send you a reply and not added to a mailing list or used for any other purpose without your consent.

Your name, email address and phone number is stored in a secure area and only forwarded to appropriate staff so they can answer your question.

You can choose to receive alerts, news, promotions and other information from us. We will use your mobile phone number or email address for the purpose of notifying you of these offers. You can unsubscribe at any time through the email or SMS system.

Adelaide Metro may use this information to conduct research and to improve service to customers. Information you provide us may be disclosed to our service providers for the purpose of providing you with the information you have requested. Your information will not be disclosed for any other purpose without your consent.

Website security

Online forms and transactions are secured using industry standard 128-bit Secure Socket Layer (SSL) encryption. This minimises the chances of the information being ‘hacked’. However, should an issue occur, Adelaide Metro is not responsible for events arising from unauthorised access to information secured using these technologies.

If you do not wish to transmit the required details electronically you can contact us.