Adelaide Metro tap and pay is an easy way to pay with your Visa or Mastercard (credit/debit card or an enabled smart phone or device) using our new smart validators.
Adelaide Metro Tap and Pay tickets are:
Adelaide Metro tap and pay is being introduced to Adelaide’s public transport network in stages. It is currently available on all trams and buses, and it will become available on all trains by mid-late-2025.
If you need to transfer to a train, or are entitled to a concession fare, Adelaide Metro tap and pay may not be your best option.
To tap and pay, tap or hold your Visa or Mastercard credit/debit card, smart phone or smart device on the payment panel on the lower part of a smart validator. A 'beep' noise and confirmation message on the screen indicates that your Tap and Pay ticket has been successfully validated.
You will find smart validators:
You cannot tap and pay yet on trains. There are smart validators on some new electric trains, but these accept metroCARD only for now.
It is very unlikely that your credit card will be accidentally charged for a fare if you are simply standing near, or walking past, a smart validator.
However, to avoid an accidental charge:
If you think you have been accidentally charged, please contact us for help.
Tap and pay is being installed on Adelaide Metro vehicles in stages and we thank you for your patience. At this stage, you can transfer with Adelaide Metro Tap and Pay ticket to:
You cannot yet transfer to inbound trains (ie, trains heading into the city).
To transfer, you must use the same credit card or smart device you first used to buy your Tap and Pay ticket, within the two hours that your ticket is valid. If you use a different card or device (even if they are linked to the same bank account), you may be charged for a new Tap and Pay ticket. This is because each card and device has a different number, and new numbers are recognised as a new taps.
No. If you catch the O-Bahn and use the Park-n-Ride car park facilities at the Tea Tree Plaza, you should keep using your metroCARD to get discounted parking.
You can only buy one Adelaide Metro Tap and Pay ticket at a time per credit/debit card or smart device. This is because your Tap and Pay ticket is valid for two hours from the time you first tap, which enables you to tap again at no further cost to transfer other services.
If you wish to buy more than one Adelaide Metro Tap and Pay ticket, you will need a different credit/debit card or smart device for each. This is because each credit/debit card and device has a different number (even if it is linked to the same bank account) and is recognised as a new tap.
Inspectors carry a secure reader device that can read your card, phone or smart device to check that you have a valid Adelaide Metro Tap and Pay ticket. Your privacy is protected, as the reader cannot access your account or personal details and cannot take payments or make charges.
You will be charged one total amount for each day’s Tap and Pay tickets, rather than several smaller amounts for individual tickets. This helps us to minimise the banking fees associated with tap and pay services . The charge will be listed in your bank statement as ‘Adelaide Metro Tap’.
Occasionally you may see a charge entitled ‘Adelaide Metro Pay’. This happens when a tap and pay payment is delayed (usually because there were insufficient funds in your account when you tapped, and the system successfully tried again later to recover the funds).
If you are confused or concerned about your Adelaide Metro tap and pay charges, it is best to speak with your bank. With your permission, your bank can legally access your account, see all your transaction details and discuss them with you.
As a vendor, we do not have access to your personal banking details. However, if you have questions about your Adelaide Metro tap and pay trips and travel history, or if you think you were incorrectly charged, please contact us for help.
If Adelaide Metro tap and pay isn’t working for you, please check:
If the problem persists, or if you see a ‘Deny’ message on the screen when you tap, please contact us, and we’ll investigate it with you.
When using Tap and Pay you may notice that there is a $1 charge in your account. Adelaide Metro will load a $1 pending transaction to your card to ensure you have money in your account and that your card is valid.
This is a pending transaction, meaning it is deducted from your available funds but the amount will not leave your account. Once your tap and pay payment is cleared the $1 will return to your available balance.
Your bank card may have declined when using Adelaide Metro Tap and Pay because of an outstanding debt.
A debt can occur when you have tapped your bank card but didn’t have enough money in your account for Adelaide Metro to retrieve the funds. In these instances, you will be able to board the vehicle, however this will be logged as a debt against your card. If the funds are still outstanding on your next trip and you when you try to Tap and Pay with the same bank card, the Adelaide Meto validators will deny the trip.
To check if there is a debt against your bank card or if you are still experiencing issues, please contact us for further help.