Tap and pay on trams

Tap and pay on Adelaide Metro trams is:

  • an easy option for people who don’t have a metroCARD, Seniors Card or a 14-Day or 28-Day Pass
  • charged as a regular fare, so is more expensive than a concession or student fare, or a 14-day or 28-day pass on a metroCARD
  • good for people who don't use public transport very often and are travelling outside of the free city and Jetty Road zones
  • convenient for people who have contactless payment enabled on a VISA, Mastercard, debit card or smart device.

Tap and pay is currently only available on trams. This means you cannot transfer to a bus or train on the same fare, or access the Tea Tree Plaza car park.

If you need to transfer to a different service, tap and pay may not be your best fare option. Use our fare finder to learn more about Adelaide Metro fares or call the Adelaide Metro InfoLine on 1300 311 108 (open 7am-8pm daily) for more information.

How to tap and pay

Dedicated tap and pay validating machines are located by the centre doors on all trams and are labelled ‘✅  credit cards’.

You can pay your fare with a VISA, Mastercard, debit card or smart device that has contactless payment enabled (e.g. paywave, Apple Pay, Fitbit Pay, Google Pay, Samsung Pay etc).

  • Tap or hold your credit/debit card or smart device on the lower part of the validator and wait for a 'beep' noise and a confirmation message to appear on the screen.
  • You will be charged a regular peak or off-peak fare, depending on the time of day you are travelling.
  • Inspectors can check whether or not passengers have tapped-on, as they can see the last four digits of the card you used (your privacy is protected, as inspectors cannot see the rest of your credit card number, your name or any other personal details).
  • Your fare is valid for two hours. If you are transferring to another tram, tap the same credit card or smart device when you board. The system will not charge you again if you are within the two-hour timeframe.

Your fare will appear on your bank statement as Adelaide Metro. The date on your statement is when the bank processes the transaction, which means it may be different from the date you travelled.

Please note that you can only buy one fare per credit/debit card number at a time. If you need more than one fare, you will need a card with a different number. If you have multiple cards linked to the same account, or smart device linked to multiple credit/debit cards, you can buy a fare on each card. If you need more than one fare but only have one card, you will need to pay the extra fare with a metroCARD or MetroTicket.

metroCARD and Seniors Card users

Tap-and-pay doesn’t replace your metroCARD or Seniors Card: it’s simply a different way for people to pay their fare. If you have a metroCARD, Seniors Card or a 14-day or 28-day pass, ignore the new validator and just keep validating your trips the way you usually do.

Troubleshooting

Accidentally validating

It is very unlikely that you will accidentally validate your credit/debit card or smart device if you are simply standing near the tap and pay validator. However, if you think you have been accidentally charged, please call the Adelaide Metro InfoLine on 1300 311 108 (open 7am-8pm daily) for help.

Validator does not work

Currently, only the validators near the centre doors have tap and pay. Please make sure you are using the right validator. As we more new validators are installed on trams and buses, look for the labels on them to check if they accept credit card or only metroCARDS.

If you are using the right validator and your payment isn’t working:

  • make sure your credit/debit card or smart device has contactless payment enabled
  • check you have enough funds available

If you have used your card or device to recently tap and pay for other things, such as in shops or restaurants, and it has stopped working, contact your bank for help.


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