There are various features on buses, trains and trams to help people living with disability.
Drivers can’t physically help you get on to vehicles or lift mobility devices. If you can’t do these things independently, please bring someone who can help you. You may be able to get a companion card for your helper so there are no extra trip costs.
All buses, trains and trams have ramps to help people who need them to board. If you are using a mobility aid, make sure you drive on to ramps with the wheels straight and do not turn while you are on the ramp.
To get on a bus, wait until the driver stops the bus and sets up the ramp for you at the front door of the bus, or tilts the bus so you can board directly.
To get on to a train or tram, wait on the white and blue ‘boarding patch’ with the international symbol for disability. It will line up with the first door of the train or tram when it stops. The driver or a passenger service assistant will set up the access ramp for you or you can board independently if you are able to.
Reflective ticket wallets are available for people who do not have an obvious physical disability or mobility aid. Hold it up for the driver to see when you are signalling that you want the bus, train or tram to stop so the driver knows you need to use the boarding ramp. Call the Adelaide Metro InfoLine on 1300 311 108 to order a reflective ticket wallet.
When you want the bus, train or tram to let you off at the next stop or station, use the ‘next stop’ or ‘ramp request’ call button in the allocated space. The allocated space buttons notify the driver that you need a ramp to exit.
There are seats and spaces with signs on them for people who:
Always apply the brakes on your wheelchair, mobility aid or pram. If you use a walking aid with a seat, it is not safe to use the seat while on public transport.
While any passenger can use an empty priority seat or space, you must move if someone else needs it more than you do. Please remember that not all disabilities or mobility issues are easy to see.
If you have vision loss and are waiting at a bus stop with a white cane or assistance dog, drivers will stop and tell you what route number they are driving. Please tell the driver which stop you’ll need to finish your trip, so they know when to stop.
Trains and trams stop at every station, unless they are operating as an express service. Once you are on-board, each approaching stop is announced over the loudspeaker.
Call the Adelaide Metro InfoLine on 1300 311 108 to order a reflective ticket wallet. As you hear your vehicle approaching, hold up the wallet to signal that you want the bus, train or tram to stop and that you need assistance from the driver.
You can also apply for a vision-impaired travel pass, for free travel on all Adelaide Metro services.
The Special Pass for Person with Vision Impairment, entitles the holder to free travel on all Adelaide Metro bus, train and tram services. If the holder is unable to, or chooses not to use or validate the metroCARD Special Pass, they can still use their VIP Travel Pass.
Assistance animals travel free on all scheduled Adelaide Metro services. The animal must be:
When using a bus, train or tram, assistance animal owners and trainers must carry a:
Your assistance animal must meet hygiene standards and behave in a safe and appropriate way for public transport.
Please note there are penalties for falsely claiming an animal is an assistance animal.
You may be able to get cheap or free public transport if you hold certain concession cards or have a permanent and severe disability.
Use the concession finder tool to see what you may be eligible for.
We work to the standards within the Disability Discrimination Act, to make our public transport network more accessible and to prevent discrimination against people living with disability. Following the standards in the Act also benefits many older Australians and parents with infants in prams who use public transport services.
The Adelaide Metro public transport network is constantly being upgraded, including new bus shelters and train stations. If we can make it easier for you to use Adelaide Metro services and facilities, please give us your feedback so we can consider it in our planning.
We are continually updating signage throughout the Adelaide Metro network to improve access. This includes: