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Where does Adelaide Metro service?

Adelaide Metro provides public transport services around metropolitan Adelaide. We do not provide interstate or regional services.

For information about regional/interstate services - 

For bus - Country bus service provider

For train - Great Southern Rail

 

How can I plan my journey?

You can plan your journey online using the Adelaide Metro Journey Planner

If you know your route name or number, you can search for your timetable on the Timetables and Maps page.

If you're using a smart phone you can download our metroMATE app.

Call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

When looking at the timetable, how do I know when my bus, train or tram will be at my stop?

On bus and tram timetables, the time the service is due at every stop is not displayed. Only a select number of stops and times are displayed. We recommend being at your stop when the service is due to be at the stop prior to yours which has a scheduled time listed on the timetable.

Train timetables will provide the time for each stop.

You can also use real-time for services at your nearest-stops

We recommend being at your stop/station at least 5 minutes prior to the schedule time of the service.

Unless otherwise indicated, if the stop does not list a time that means it does not stop at that location.

What is an X, T or F bus?

The X, T and F bus route letters indicate variations to regular bus services.

X indicates that the bus travels express along part of the regular bus route and won’t stop or pick up at every stop, making it a quicker journey home for those who live closer to the end of the route.

T indicates that the bus stops at a limited number of stops along the route.

F indicates:

• When travelling to the city the bus will only drop off passengers after a designated stop

• When travelling from the city the bus will only pick up passengers before a designated stop.

You can find out more about these buses on the timetable or ask your bus driver when boarding.

There are other services which also have some variations to the route for example the M44 bus, it is recommended that customers check the timetable of the service before travelling. Timetables are available on the Timetables and Maps page.

What is a Go Zone?

A Go Zone is an area that offers public transport services every 15 minutes for more than one service between 7.30am and 6.30pm Monday to Friday, and every 30 minutes at night, Saturday, Sunday and public holidays until approximately 10pm. Stops within Go Zones are indicated by red hoop signs.

Is there car parking available?

Car parking is available at selected locations. Fees may apply.

We recommend that customers arrive early to avoid disappointment as there are a limited number of spaces available.

For more information visit the Park 'n' Ride page.

What can I bring on board?

Luggage

You can take luggage up to 90cm x 60cm x 40cm on board if space permits.

Surfboards

Surfboards are not allowed on board buses or trams. Surfboards are allowed on board trains if space permits. A separate concession ticket is required for a surfboard travelling on board a train.

Accredited assistance animals

All accredited assistance animals accompanying a person with a disability are welcome to travel on all public transport.

Pets

People must not, without the permission of an authorised person, bring an animal on board a regular passenger service vehicle unless it is a working animal accompanying a person with a disability.

Food and drink

Eating and drinking is not permitted on board.

Prams and pushers

Prams and pushers are allowed on board. They must be folded down and stored in the identified areas. For more information on travelling safely on public transport with a pram or pusher, visit the Safety and Behaviour page.

Personal shopping trolleys

Personal shopping trolleys are permitted on board. Supermarket trolleys are not permitted on board.

Bikes have special conditions, see the Bike FAQ section.

Other items may not be allowed on board due to space and safety reasons.

How can I search for my timetable?

Timetables are available on the Timetables and Maps page.

Do I need to hail a bus?

Yes, this is to assist with on time running and to ensure that the driver is aware you require their service.

Where can I find information on accessibility?

For information on accessibility visit the Accessible Journeys page.

Behaviour on public transport

When travelling, remember all public transport is alcohol free, smoking of any nature including E-Cigarettes are prohibited and eating and drinking are not allowed on board. Fines may apply.          

Priority seating and designated areas must be kept free for people with disabilities, assistance dogs, seniors, pregnant women or adults with strollers.

Adelaide Metro asks that customers are considerate of others when travelling.

For more information visit the Using Adelaide Metro page.

Does Adelaide Metro have an app?

Adelaide Metro's only official public transport app is called metroMATE.

For metroMATE information, visit the metroMATE page

How can I stay informed about any disruptions?

You can find out about any disruptions the following ways –

  • Visit the Announcements page  
  • Registering and subscribing to alerts via My Metro 
  • Download our metroMATE app

Where can I buy a Metroticket?

MetroTickets can be purchased from the driver on board any bus using the correct change or small notes. They can also be purchased on board any train or tram via the Ticket Vending Machines using coins (no 5 cents) or EFTPOS only.

Selected off board Ticket Vending Machines will accept cash (no 5 cents) notes and EFTPOS.

How far can I travel with my Metroticket/metroCARD?

Our fares are not distanced based and can be used on any Adelaide Metro service no matter the distance (excludes country fares). Our fares are limited to two hours from the first validation (this excludes day trips) and can be used multiple times within these two hours* after this time a new fare will need to be purchased or used.

*A 2-Section ticket has its own distance limit and cannot be used for two hours. Seniors metroCARD holders cannot transfer onto another service for free after the free period has ended.

When do children need to pay?

Children under five year’s old travel free at all times. Anyone aged five years and older will need to pay a fare.

On School Holidays and Public Holidays, two children under fifteen can travel for free when an adult accompanying them has purchased an adult daytrip metroticket.

Am I entitled to concession prices?

You are entitled to a concession fare if you hold any of these approved Concession cards

If you are studying online or by correspondence then you are not eligible for concession.

A Health Care card is also not considered a valid concession. However, you may be eligible for a Transport Concession Card.

What is 2-Section?

2-Section fare allows you to travel two sections which is approximately 3 kilometres. Timetables and bus stops have symbols which indicate the commencement of a section.

Sections are indicated on your printed timetable route map by small black triangles alongside relevant stops.  

If you are at a section stop (at a stop with a black triangle), your 2-Section fare begins there and you can travel two sections to the second stop you see along your route that has section markers (black triangles). 

If you are between sections (between stops with black triangles), your 2-Section fare began from the previous section point and allows you travel to any stop up until the next section point shown on your timetable route map.

For trains, two section is defined as travelling two consecutive stations, not including your boarding station.

2-Section cannot be used for express services which go further than the two sections.

What are the fares for Country services outside of the Adelaide Metropolitan Area?

Country fares apply to travel in the Adelaide Hills beyond the Adelaide Metro fare boundary.

Different fares are charged for different journey lengths, as well as for concession holders and children.

For information, contact SouthLink

Where can I acquire a metroCARD?

metroCARDs can be acquired from an InfoCentre, metroCARD Agent and selected Ticket Vending Machines.

A minimum of $5.00 in recharge must be added to the metroCARD at the time of acquiring the metroCARD.

To find your nearest metroCARD Agent visit the Where to buy page

I have a Seniors metroCARD, what are my fares?

South Australian Seniors cards also serve as a Seniors metroCARD, providing card holders’ concession fares on all public transport and offers free travel during interpeak times and all day weekends.

The metroCARD can be used for travel outside of the free period providing there is credit available on the Seniors metroCARD.

If there is no credit available on the metroCARD, seniors will be charged at the concession metroticket price and can purchase tickets on board any bus, train or tram.

What ticket should I buy if I’m a visitor or infrequent Adelaide Metro user?

Your ticket option depends on how often you will be travelling.

Single Metroticket – Lasts for two hours and can be used to travel as many times as required in that time. A single Metroticket can be purchased from the bus driver (small notes or coins only), at an InfoCentre or at selected vending machines using cash or EFTPOS.

Daytrip – Lasts until 4.00am the next day and can be used to travel as many times as required in that time. A daytrip can be purchased from the bus driver (small notes or coins only), at an InfoCentre or at selected vending machines using cash (no 5 cents) or EFTPOS.

Visitor Pass – Lasts 3 days after the first validation and can be used to travel on as many occasions as required during that time. It comes on a metroCARD which can then be recharged after the 3 days are completed. A visitor pass can be purchased at an Adelaide Metro InfoCentre which are located at the Adelaide Railway Station and Currie Street or at WH Smith Express at the Adelaide Airport.

You can also use a metroCARD which offers cheaper rates, however metroCARD needs to be recharged in increments of $5.00 and there is no refund for any unused balance.

What is the difference between peak and interpeak?

Peak is before 9:01am and after 3:00pm weekdays and all day Saturdays.

Interpeak is between 9:01am and 3:00pm weekdays and all day Sundays and public holidays.

Different fares are charged based on it being peak or interpeak.   

Services running before 4am on a Sunday are considered Saturday scheduled services and will be charged peak fare.

Services running before 4am on Monday are considered Sunday scheduled services and will be charged interpeak fare.

Do I need a different metroCARD for 2-Section?

2-Section is only available for the regular fare type (it is not available for Concession or Student). You will need to purchase a regular metroCARD and ask for 2-Section fare to be applied to it.

What tickets are available?

Metrotickets are paper tickets for either single trips or day trips on Adelaide Metro buses, trains and trams.

metroCARD is an electronic re-useable smartcard which can be used on Adelaide Metro buses, trains and trams. 

What is the difference between Regular, Concession and Student metroCARDS?

Regular fares are for commuters who do not hold any valid concession or student cards.

Concession fares are for commuters (this includes full time tertiary students) who hold one of the cards listed on the approved Concession cards page. 

Student metroCARDs are for primary and high school students.

When is a daytrip valid from and to?

A day trip is valid from the first validation until 4.00am the next day. It can be used as many times as you like during this time.

Where can I find information on the 3-Day Visitor Pass?

Information and FAQS on the 3-Day Visitor Pass can be found on the Visitor Pass page.

Can I transfer between services with a metroCARD?

If the metroCARD is validated multiple times within the two hour transfer limit it will not deduct further fares. A 2-Section ticket has its own distance limit and cannot be used for two hours. Seniors metroCARD holders cannot transfer onto another service for free after the free period has ended.

To show when the two hours will expire, the validator displays the date and time onscreen. When you validate the display will change to show the card type and fare deducted and the remaining card balance. When you transfer between services within two hours of your first validation the word ”transfer” will appear on the validator display.

What do I do if I have a transaction enquiry?

If you have read through these FAQs and still have a transaction enquiry, you can call the Adelaide Metro InfoLine on 1300 311 108, visit an Adelaide Metro InfoCentre or visit the Contact us page. It is helpful to provide as much information as possible e.g. all the metroCARD numbers, date, time, amount, description of the enquiry etc.

If your metroCARD is registered, the registered account holder will need to pass a privacy check before any information about the account is disclosed.

What are the minimum/maximum amounts I can recharge or have on my metroCARD?

The minimum amount you can recharge your metroCARD with is $5.00.

The maximum amount a metroCARD can store at one time is $200.00.

What happens with a failed vending machine EFTPOS transaction?

When recharging your metroCARD with EFTPOS on a vending machine, the metroCARD should not be removed during the transaction. It should only be removed when the metroCARD has had the balance added to it and displays the new balance on screen and asks you to validate.

If the transaction has been cancelled and a payment has been taken, then the payment should be reversed within 5-10 business days. If not, contact your bank directly with the details of the transaction who will be able to assist you.

How can I change metroCARD to/from a Student, Concession or Regular?

The balance can be transferred from your Regular, Concession or Student metroCARD to a new metroCARD at an InfoCentre.

If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge.

How can I recharge my metroCARD?

You can recharge your metroCARD the following ways –

  • Adelaide Metro InfoCentres      
    • Counter transactions (Cash, Visa and MasterCard)
    • Recharge vending machines (EFTPOS only)
  • metroCARD Agents
  • metroCARD website (registered metroCARDS only - Visa and MasterCard)
  • On-board vending machines (trains & trams)
  • Off boarding vending machines (coins and notes on some vending machines except 5 cents and larger denominations). Higher denominations can be used on card selling metroCARD vending machines only  

To find your nearest recharge location visit the Where to buy page.

How do I use my metroCARD?

Simply touch your metroCARD onto the validator where the metroCARD symbol is displayed, anytime you board your bus, train, tram and when you enter or exit any barrier gates. When a metroCARD is initially validated the appropriate fare will be deducted.

The validator will ‘ding’ and a green light indicates a successful validation. The fare deducted will be displayed along with any remaining balance. If you immediately validate again after a validation, a message will display to show it has already been validated.

You are not required to ‘tap off’ any vehicle.

How can I check the balance of my MetroCARD?

You can check the balance of your metroCARD the following ways -

  • Adelaide Metro InfoCentres (Recharge vending machines or at counter)
  • metroCARD Agents
  • metroCARD website*(registered metroCARDS only)
  • On-board vending machines (trains & trams)
  • Off boarding vending machines

The validator will also display the fare deducted and the balance on your metroCARD on the screen as you validate your card. If the metroCARD is low on balance a green light will flash to indicate that the balance on the card is low.

*14 or 28-Day Pass expiry does not display online.

Do recharges expire?

To ensure we process transactions in a timely manner, recharges purchased via your online metroCARD account or the InfoLine which have not been validated in 3 months will expire.

If this occurs contact Adelaide Metro with proof of purchase and the recharge can be recharge re-applied.

If you recharge at an InfoCentre, metroCARD Agent or on a vending machine, these will not expire.

My metroCARD has been lost or stolen, what do I need to do?

As soon as you discover your registered metroCARD is lost or stolen, contact the Adelaide Metro InfoLine on 1300 311 108 open 7 days, 7am – 8pm or visit an Adelaide Metro InfoCentre. After an identity check with the registered account holder we will be able to cancel your registered metroCARD and Auto recharge (if required).

The registered account holder will need to be available to pass an identity check before the metroCARD(s) can be cancelled.

If your metroCARD was not registered your balance is not protected and will be forfeit.

If you have a Seniors metroCARD, you will need to contact the seniors card unit on 1800 819 961. They can also provide you with a replacement Seniors metroCARD.

Once a metroCARD is fully cancelled, this cannot be reversed even if the metroCARD is lost and then found again. It will be unusable.

How can I remove metroCARD(s) from my account?

You can make a request to have metroCARD(s) removed from a metroCARD account by contacting Adelaide Metro.

The registered account holder will need to be available to pass an identity check before any metroCARD(s) can be removed.

If you have Auto recharge, it will need to be fully deactivated before we can remove a metroCARD from an account.

What are the benefits of metroCARD?

Using a metroCARD gives you access to cheaper fares and they are easy to use.

metroCARDs have the option of recharging online, over the phone, at vending machines or at any available metroCARD Agent.

Your metroCARD balance is protected if you have registered your metroCARD. This means if it’s lost, stolen or damaged, you can cancel the card and the balance can be transferred to a new metroCARD.

metroCARD also offers benefits such as Auto recharge, metroCARD history, discounted parking at the Adelaide Metro Tea Tree Plaza car park and other functions. Some of these functions are only available for registered metroCARDs.

What are the benefits of registering my metroCARD?

Registering your metroCARD means if it is lost or stolen we are able to cancel it, your balance is protected and can be transferred to a new metroCARD.

metroCARD protection also offers benefits such as Auto recharge, metroCARD history, the ability to recharge online and other functions.

Whose name should the metroCARD be registered to?

The metroCARD must be registered in the name of the managing account holder e.g. parent. The registered account holder will be required to pass an identity check before information or certain action(s) can be performed on the account.

How can I register my metroCARD?

You can register your metroCARD the following ways -

You will need to wait 24 hours before you can register your metroCARD online after purchasing.

You must register your metroCARD in the name of the managing account holder.

How do I let Adelaide Metro know my contact details have changed?

You can update your details via your online metroCARD account, except for the name on the account.

If you wish to change the name on the account or any other details call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

The registered account holder will need to be available to pass an identity check before these details can be changed.

We cannot change contact details without the registered account holder’s permission. The account must be registered in the name of the person managing the account e.g. parent.

My metroCARD has been damaged, what do I do?

If your metroCARD is physically damaged or possibly faulty, it will need to be replaced. You will need to attend an InfoCentre and have the balance transferred over to a new metroCARD.

Unless it is a product fault, balance transfers are only available for registered metroCARDs and the registered account holder will need to be available to pass an identity check before the balance can be transferred.

If you would like us to transfer funds onto a metroCARD you already have, please ensure you bring this into the InfoCentre at the time of transfer. You may be required to pay the difference to the closest $5.00 recharge.

My metroCARD is not validating, what do I do?

Check that you have enough balance on your metroCARD for the appropriate fare to be deducted.

If there is enough balance on your metroCARD, you will need to visit an InfoCentre as you may need a replacement metroCARD

The metroCARD will need to be registered to have the balance transferred. The registered account holder will need to be available to pass an identity check before the metroCARD balance can be transferred.

metroCARDs which are bent, punctured, cut, exposed to extreme heat or radiation may stop working. If this occurs, you will need to replace your metroCARD.

If your metroCARD fails to validate, you will be required to purchase a ticket on board.

Will my MetroCARD expire?

MetroCARDs themselves do not have an expiration date however can become worn or damaged over time.

If you require a new metroCARD, visit an Adelaide Metro InfoCentre for replacement. The metroCARD will need to be registered to have the balance transferred. The registered account holder will need to be available to pass an identity check before the metroCARD can be replaced.

Some metroCARD features such as the metroCARD history and others, are subject to expiry.

How do I look after my metroCARD?

metroCARDs need to be kept safe and not mistreated or exposed to extreme heat or radiation. metroCARDS must not be cut or punctured.

How are my personal details stored for metroCARD?

Your personal details will be stored in the central system and linked only to the serial number of your metroCARD. Your metroCARD itself does not store any personal information.

For more information on privacy, visit the Privacy page.

Can I get a refund on metroCARD?

metroCARD or any products produced by the metroCARD system are non-refundable with the exception of Senior Card Holders in line with current policy.

Where can I find information about privacy and Conditions of Use?

You can find information about our privacy principles and metroCARD Conditions of Use by visiting the Privacy page.

I am a senior visiting from interstate, what are my fares?

If you hold a valid Australian State or Territory Seniors card then you are eligible for free travel on Adelaide Metro services at these times - Monday to Friday before 7.00am, between 9.01am and 3.00pm, after 7.01pm and all day Saturday, Sunday and public holidays.

Simply visit Adelaide Airport’s Information Booth, WHSmith Express at the ground floor arrivals area of the Adelaide Airport, the Visitor Information Centre at shop 9 James Place, Adelaide (just off Rundle Mall) or an Adelaide Metro InfoCentre, show your interstate Seniors Card and you will be issued with a temporary 14 day Metroticket.

I validated before the free period ended, can I transfer within two hours onto another service?

Seniors metroCARD holders are only free within the times provided.

Once the free period has finished, even if the metroCARD was validated before it ended, the metroCARD cannot be used to transfer to another service and will charge the appropriate fare.

How can I find more information about Seniors card?

Seniors cards are issued by the Seniors Card Unit - The Office of the Ageing. For further information related to the seniors card, contact the Seniors Card Unit via 1800 819 961 (free call) or seniorscard@sa.gov.au

Visit the Seniors Card page

How do I log into my metroCARD online account?

To log into your online account visit the metroCARD online log in page

Type in your Email address or Senior Log in and your password

 

 

 

 

 

 

 

How can I view my metroCARD history?

You can view up to ten pages worth of history online.*

After you have logged into your metroCARD account –

  • Click “Manage this card”
  • Click “Show history”

*You can’t view 14 or 28-Day Pass history online.

If you require a more detailed history, call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre. Adelaide Metro does not store metroCARD history indefinitely.

Who do I contact if I cannot sign on?

Customers are asked to check that if they require the metroCARD online account that they are not trying to use My Metro.

The link for the metroCARD website is https://mc.adelaidemetro.com.au/  

If you are using the correct link and are still unable to log in try resetting your password.

If you require further assistance, call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

How do I log into my account with my seniors log in?

You can log into your seniors metroCARD by using the username – SENIOR_(your Seniors card 7 digit number) and then your password.

Example - SENIOR_123456

If you need to reset your password, call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

What can I do with my metroCARD Online Account?

You can do the following on your metroCARD online account –

  • Change your personal details except the name on the account
  • View selected amount of history
  • Recharge online
  • Cancel or set up Auto recharge
  • Change details for Auto recharge
  • Change your password

You cannot cancel, remove metroCARDs, change the name on the account, transfer funds between metroCARDs or pay an outstanding payment via your online account. For these functions call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre. The registered account holder may need to be available to pass an identity check before we can assist.

When will my online recharge be added to my metroCARD?

When you recharge your metroCARD online or over the phone, the amount to be credited is updated by the central system overnight. If your recharge before 9pm the recharge will generally be available on your card the next morning when you validate. If you recharge after 9pm it may take an additional 24 hours for it to be available when you validate.

If your online metroCARD history shows “Contract Reloading Request” then your metroCARD is waiting to be validated to apply the recharge.

When will my online account reflect changes that I have made to my metroCARD?

When you perform an action on the metroCARD website this is updated by the central system overnight and sent out the all the validators/equipment. It may take 24 to 48 hours for the account to be updated. To finalise any request related to the metroCARD itself, the metroCARD must be validated.

Why is my metroCARD no longer appearing on my account?

A metroCARD will no longer appear on a metroCARD account once it has been cancelled.

If you require further assistance, call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

How do I change my details on my metroCARD online account?

You can change your address, contact number or email address when you log into your metroCARD account online and click on “Update my details”.

To change the registered account holder name, call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre. The registered account holder will need to be available to pass an identity check before any details can be changed.

How can I set up Auto recharge?

Auto recharge can be set up on the InfoLine, at an InfoCentre or via your metroCARD online account (registered metroCARDs only).

We require an Auto recharge to be purchased to verify the credit card and the amount of the Auto recharge set up will be added to the metroCARD as a recharge.

Auto recharge can only be set up with a Visa or Mastercard. We do not accept American Express/Diners Club or any prepaid cards as they do not accept reoccurring payments.

The metroCARD must be registered in the name of the person managing the account and when using Auto recharge the email address and phone number must be those of the credit card holder.

What happens if my payment is declined?

If your payment is declined, you will be contacted. The usual method of contact is to the email listed on your account.

You will be required to pay the outstanding amount by a due date and if not paid, the Auto recharge will be cancelled first and then the metroCARD.

If your Auto recharge payment is declined this may mean that you need to update your credit card details.

The outstanding amount must be paid in order to re-apply Auto recharge if it is has been cancelled or to transfer funds from on metroCARD to another.

How does Auto recharge work?

Auto recharge works by adding a recharge to your Student, Concession or Regular metroCARD when you validate, at any time the balance drops below the threshold amount. The payment for the Auto recharge is then charged to your nominated credit card after we have applied the recharge amount to the metroCARD. It is a convenient way to ensure that your metroCARD always has available balance.

Will my Auto recharge expire?

If an Auto recharge has not been triggered on the metroCARD in a 12 month period, the Auto recharge will expire and will need to be re-enabled.

What is the threshold for Auto recharge?

When you validate at any time the balance on your metroCARD has reached below the threshold, the validator will flash both green and yellow lights to indicate that the Auto recharge has been added to your metroCARD.

The threshold amounts are $5.00 for Regular, $3.00 for Concession, Student or Seniors metroCARDS.

Your new balance will be displayed, which includes the added Auto recharge amount minus the fare deducted for your current journey.

When does Auto recharge start working after I have set it up online or over the phone?

When you set up Auto recharge online or over the phone, the setup is updated by the central system overnight. If your recharge before 9pm the set up and recharge will generally be available on your card the next morning when you validate.

If you recharge after 9pm it may take an additional 24 hours for it to be available when you validate. It will be applied to your metroCARD regardless of your current balance. This is to verify that your credit card is linked to the Auto recharge.

What happens to the normal balance on my metroCARD when I use a 14 or 28-day pass?

The metroCARD system will use your 14 or 28-Day Pass until it expires and then switch to using the stored balance on your metroCARD.

How can I update my payment details for Auto recharge?

You will be required to purchase a new Auto recharge if you wish to change your credit card details so we can verify the credit card being used. This will be added to your metroCARD as a recharge also.

You change your payment details by calling the Adelaide Metro InfoLine on 1300 311 108, visiting an Adelaide Metro InfoCentre or via your online metroCARD account.

  • When you log into your metroCARD account –
  • Click Manage this card
  • Click here to change your credit card, or change your Auto Recharge amount.
  • Select the Auto Recharge value you wish to use
  • Pay for the Auto Recharge with your new credit card details
  • Validate your metroCARD

If done via the InfoLine/Website, you will be required to validate your metroCARD. Please allow 24 hours for processing.

What happens if my metroCARD was lost or stolen and has Auto recharge?

It is the registered account holder’s responsibility to notify Adelaide Metro as soon as possible if the metroCARD is lost or stolen. In these instances the metroCARD will need to be cancelled and the Auto recharge.

If the metroCARD or Auto recharge is not cancelled and Auto recharge is triggered and used whilst the metroCARD is lost or stolen, this may result in the registered account holder or credit card holder being liable for any Auto recharge debt(s) incurred.

How can I deactivate Auto recharge?

You can deactivate Auto recharge by calling the Adelaide Metro InfoLine on 1300 311 108, visiting an Adelaide Metro InfoCentre or via your online metroCARD account.

When you log into your metroCARD account –

  • Click Manage this card
  • Click here to manage Auto Recharge on this metroCARD.
  • Click deactivate Auto Recharge and follow the prompts

If deactivated via the InfoLine/Website, you will be required to validate your metroCARD. Allow 24 hours after you have validated for the deactivation to show on your online account.

How will I know when my 14 or 28-Day Pass will expire?

The validator on board the bus, train or tram and barrier gates will display the expiry date of your 14 or 28-Day Pass each time you validate.

You can also check your expiry date by calling the Adelaide Metro InfoLine on 1300 311 108, visiting an Adelaide Metro InfoCentre, metroCARD agent or by present your pass to a vending machine.

When does the 14 or 28-Day Pass start and end?

The 14 or 28-Day Pass will start from the first validation since purchase and last for 14 or 28 consecutive days depending on which pass is purchased, before it expires.                                                                                                                                                                                                                          

If your first validation is after midnight and before 4am, this will be considered as the full first day.

What happens with the balance of an unused 14 or 28-Day Pass?

The remaining balance on your 14 or 28-Day Pass is non-refundable. Before you purchase, we ask that you consider that depending on which pass is purchased, it is for 14 or 28 consecutive days.

Can I transfer my recharge balance towards the purchase of a new 14 or 28-Day Pass?

Yes, you can use the recharge balance (excludes using 14 or 28-Day Pass balance) towards the purchase of a new 14 or 28-Day Pass. You may be required to pay any difference in cost.

If you wish to use your metroCARD online account, then some recharge value besides the 14 or 28-Day Pass will need to be kept on the metroCARD.

 

What is a 14 or 28-Day Pass?

A 14 or 28-Day Pass is a metroCARD product which allows for unlimited travel for 14 or 28 consecutive days depending on which pass is purchased. It also offers a cheaper rate than a normal recharge.

My metroCARD has been lost/stolen. What happens with my 14 or 28-Day Pass?

If your metroCARD is registered, you can visit an Adelaide Metro InfoCentre to acquire your replacement metroCARD. The remaining days on your non-expired 14 or 28-Day Pass can be transferred to your new metroCARD.

The expiry date of the transferred 14 or 28-Day Pass will remain as it was on the lost/stolen metroCARD.

If your metroCARD was not registered your balance is not protected and will be forfeit.

How do I enquire about a metroCARD agent transaction?

We always recommend going to the original place of purchase for any enquiries and they should be able to assist you further.

We also recommend after making a purchase, obtaining a read receipt of the metroCARD from the agent or retaining a receipt.

For further information call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

How can I find a metroCARD agent?

To find your nearest metroCARD agent visit the Where to buy page

Why does my metroCARD agent charge me an EFTPOS fee?

metroCARD agents, like other retailers, have the ability to pass on the EFTPOS fees they are charged by their bank to their customers if they choose. They are also able to determine their own method of payment.

Adelaide Metro InfoCentres and self-service machines do not pass on any EFTPOS fees to customers.

How can I become a metroCARD agent?

We recommend contacting Adelaide Metro by visiting the Contact us page with the applicants name, business name, type of business, business address and contact number.

What is the difference between My Metro and the metroCARD website?

My Metro is a website which allows you to subscribe to updates and save custom made timetables/journey plans.

metroCARD online account allows you to recharge your metroCARD, update your contact details and check your metroCARD history.

How can I update my contact details for My Metro?

You can update your phone number and email address via your My Metro account.

For further assistance call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

Who do I contact if I cannot sign into My Metro?

If you have attempted to sign into your My Metro with an incorrect password multiple times, you will be required to contact us to reset your account.

For further assistance call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre.

What times do I need a ticket for my bike?

Bikes can be carried for free on trains Monday to Friday between 9.01am and 3pm or between 6pm and the last service where space is available.

Bikes can be carried Free Saturday, Sunday & public holidays all day where space is available. At all other times a peak concession fare must be purchased for your bike.

Can I bring a bike on board?

Bikes are not allowed on buses or trams but can be taken on board trains where space permits.

You can also take a fold-up bike on board buses, trains and trams as long as it is fully enclosed in a bag up to 90cm x 60cm x 40cm if space permits.

Free public bikes cannot be left unattended on public transport, platforms or at interchanges.

Is bike storage available?

Bike storage is available via bike lockers and bike cages at selected locations.

For more information visit the Bikes page.

How can I have access to the bike cages?

You will need to be a user of public transport and have a registered metroCARD.

The bike cage product can be added to the registered metroCARD at our InfoCentre.

How can I have access to a bike locker?

Only bikes and bike accessories (e.g. helmet) may be stored in a bike cage or locker. Bikes and other items are stored at owner’s risk.

How long can I store my bike?

All bikes and bike accessories are stored at owner’s risk. Adelaide Metro is not responsible for bikes or other personal property stored in bike cages or lockers.

We do not recommend leaving bicycles or property in bike storage locations overnight or for an extended period of time.

What will I be charged if I have not validated on public transport in the last two hours?

You will be charged a fee of $10.00 if your metroCARD has not been successfully validated in the last two hours. This is non-refundable.

I do not have a metroCARD, how can I purchase a ticket?

If you do not have a metroCARD then you will be required to purchase an exit ticket at a cost of $10.00.

There are two ticket vending/recharge machines located alongside the lifts on the ground level of the car park.

What do I do if I do not have enough balance on my metroCARD to pay the exit fee?

In these instances, to exit the car park you will need to recharge your metroCARD at the recharge machine to ensure you have enough balance to exit.

How do I make a group booking request?

A group booking request can be made by visiting the Contact Us page.

Are group tickets available?

Yes, we can provide a group ticket. You will only need to validate this one ticket for the whole group. This will need to be arranged prior to travel.

Do I need to make a booking request with Adelaide Metro if I have a group travelling?

If you wish to make a group booking request, Adelaide Metro are required to be notified with a minimum of 10 business days’ notice prior to travel. This is that we can accommodate where possible. All bookings are unconfirmed until Adelaide Metro have confirmed the booking.

We advise that in some instances as determined by Adelaide Metro we may not be able to cater for the booking. In these instances we may provide information on charter services (fee applies).

What are the travel days and times you accept group bookings requests?

Adelaide Metro will accept a group booking request for groups travelling between 9:30am and 3:00pm, Monday to Friday (including school holidays).

Do primary schools get free travel?

Yes. Between 9:30am and 3:00pm, Monday to Friday (including school holidays) primary school students and a maximum of 4 adults, travelling at the above times/days do not need to purchase a fare but are required to use a group ticket when travelling for free. This ticket will need to be arranged prior to travel by Adelaide Metro. A letter with a copy of the schools letter head will be required to be presented.

If the group does not have a pre-approved group booking and group ticket, the group may be required to pay for their fare at the time of travel or at a later date.

How many people are allowed per group?

25 people for bus, 50 people for train and tram. If your group has more than this, you will be asked to split the group onto separate services.

In some instances we may not able to confirm a booking due to limited space.                                                                                                                                             

How do I contact Adelaide Metro about filming, photography or promotions (including food trucks)?

To contact us about filming, photography or promotions visit the Contact us page and see the Filming, photography and promotion or Food trucks tab at the bottom of the page and follow the application instructions.

How do I enquire about lost property?

You can enquire about lost property by calling the Adelaide Metro InfoLine on 1300 311 108, visiting an Adelaide Metro InfoCentre or visiting the Contact us page.

If your metroCARD is in your lost property, we recommend that you contact us to cancel your metroCARD and Auto recharge if applicable. Once cancelled the metroCARD cannot be reinstated.

How can I contact Adelaide Metro?

InfoLine –

Adelaide Metro InfoLine on 1300 311 108, lines open 7am to 8pm, 7 days a week

Visit an InfoCentre -

Currie Street InfoCentre

Corner of Currie Street and King William Street, Adelaide 5000

  • Monday to Friday: 9.00am - 5.00pm
  • Saturday: 11.00am - 4.00pm
  • Sunday and public holidays - Closed

Adelaide Railway Station InfoCentre

North Terrace, Adelaide 5000

  • Monday to Sunday: 7.00am - 8.00pm
  • Selected Special Event days: 7.00am - 12.15am

Website -

Visit the Contact us page.

How do I know if Real-Time is showing an accessible service?

If a service is accessible, Real-Time will display the International Symbol of Access.

What is Real-Time information?

Real-Time information predicts when your bus, train or tram will arrive at your stop. Real-Time information is made available through satellite tracking (GPS) technology installed in vehicles as part of the metroCARD ticketing system.

How does Real-Time work?

Using satellite tracking (GPS) installed on all vehicles Real-Time predicts when the next vehicle will arrive based on its schedule speed and last reported location. Every 60 seconds, the prediction is updated on the Adelaide Metro Website. 

Real-Time can also provide information on whether the bus is accessible.

How can I use Real-Time?

You will be able to tell when your next service will arrive by accessing the Real-Time arrival information on the Adelaide Metro website using your smart phone, tablet, computer or via our metroMATE app.

For more information visit the How to use Real-Time page.

What is a Stop Code?

A stop Code is a unique 5 digit number that identifies an individual bus stop, train station or tram stop. It is located on the bus stop, at interchanges, tram stops or train stations. You can use a Stop Code to find departure and other useful information about a particular stop or station.

How do I tell if my service is using Real-Time?

From your Bus, Train or Tram page:

  • The Real-Time image service displayed above the next services due to arrive.
  • The blue Real-Time icon is displayed with the predicted arrival time.
  • When no Real-Time information is available, the grey ‘clock’ icon is displayed with the scheduled arrival time.

Why isn’t Real-Time showing?

The accuracy of Real-Time predictions vary depending upon many factors including, changes in traffic patterns, accidents, and operation changes, if Real-Time can't make an accurate prediction, it will show the scheduled time instead.