Safety and security
Everyone using Adelaide Metro public transport network has the right to a safe journey.
What to do in an emergency
If you need urgent help, call Police emergency on 000. This includes:
- If you suspect a serious crime is happening.
- Have just seen or been impacted by a crime.
- You need urgent help.
For non-urgent Police help, call Police Assistance on 131 444.
Reporting suspicious or illegal behaviour?
You can contact Crime Stoppers to report something you’ve seen or heard that is illegal or suspicious. This includes activity such as violent or disruptive behaviour, graffiti, vandalism and suspected drug activity.
You do not have to tell them who you are, just what you know.
Contact Crime Stoppers by:
How we're keeping you safe
Across the network, we have over 8,500 cameras installed across public transport, stops and stations, keeping a close eye on our customers wellbeing. These cameras are recording 24 hours a day, 7 days a week, so support is never far away.
On buses, we have over 5,000 cameras that are recorded across the Adelaide Metro network. Footage is recorded on all buses, which is downloaded and stored at each bus depot.
When notified of an incident, drivers are able to call nearby security patrols for further assistance.
On trains and trams, we have over 1,400 cameras installed. Footage is recorded on all trains and trams, which is downloaded and stored at each depot.
On board, we also have emergency help buttons. If you’re uncomfortable, intimidated or if there’s a safety issue, you can use the button to speak to the driver. The driver can call the police, medical services or security for you. Drivers won’t always be able to talk straight away.
After 7:00 pm each night, Passenger Service Assistants (PSA) and security will also be on board every service until last service. Adelaide Metro is continuously recruiting and adding more Public Service Assistants (PSA) and security to our services to ensure passengers feel safe.
We have more than 2,000 cameras installed around our network, keeping a close eye on our customers wellbeing.
In addition to the large volume of CCTV cameras, emergency phones are located at key points along the network for passengers. This allows passengers to directly contact Police Security and seek assistance. The emergency phone is integrated with CCTV and as soon as its activated security will be able to see what is happening and talk to you directly.
At stations, we have a communication tool called Long Line Passenger Information System. This communication system is managed from the train control centre, which allows them to communicate and speak to a single station or multiple stations at the same time. This can be used in emergency situations or where there is a disruption to services.
As we continue to enhance facilities and infrastructure around the network, each location is fitted with new technology and security systems. Facilities are now equipped with modern and up-to-date CCTV technology for enhanced security coverage.
The Department for Infrastructure and Transport has recently developed a new multimodal Passenger Information totem, which has integrated real time public transport information and an emergency phone. These new totems have been installed at stations around the network and will continue to roll out at other infrastructure upgrades.
Network Operation Supervisors also play a critical role across the Adelaide Metro network, acting as the key incident manager and providing safety support for response staff and Passenger Safety Assistants (PSA). These supervisors also assist with crowd control at special events, and monitor and patrol assets and infrastructure across the network.
All new railway stations are equipped with a high level of CCTV infrastructure and coverage to monitor passenger safety. Existing stations are being upgraded to further enhance the security presence at these locations.
The upgrade of lighting infrastructure is also progressively being updated across the network. LED lighting is now being installed, which will improve quality, compliance and energy sufficient.
As part of a commitment from the SA Government, every train service after 7:00 pm has a security guard and Passenger Service Assistant (PSA) on board to ensure our passengers feel safe.
How we’re keeping children safe
If you witness or suspect, a child or young person is in danger of being harmed or has been harmed, you can contact:
- Police assistance on 131 444.
- Police emergency by dialling 000.
- Child Abuse Reporting Line on 131 478.
Adelaide Metro is committed to providing a child safe environment for all children and young people. We value, respect and welcome all children and young people regardless of their abilities, sexual identity, sexual orientation, or social, economic, religious or cultural background.
Unacceptable behaviours including all forms of bullying, harassment and discrimination will not be tolerated.
To keep children safe while using public transport, our employees:
- Will not request or remove a child or youth from an Adelaide Metro train, station, depot or other work location at any time.
- Will ensure that the removal of a child or youth (aged 14 years or under) can only be undertaken by a South Australian Police Officer.
- Will consider whether a person has an intellectual disability or impaired capacity prior to action being taken.
Remember, if you see behaviour that is suspicious or harmful to your safety, or anyone else, please report it to:
If you are feeling unsafe on board public transport, try to move to a different seat or closer to the driver. If that is not possible, press the stop button and once the vehicle has stopped moving, approach the driver and tell them what is happening.
If you’re on a train or tram, use the passenger emergency intercom located in every carriage. Once the driver stops, they’ll answer the intercom, check the CCTV to see where you are and talk to you.
Don’t forget, drivers are not security guards or police. As well as keeping themselves safe on board, they need to stay in their seat close to the emergency button and their communications radio.
Drivers will contact their control centre to arrange help from police, ambulance or security services, if needed.
