Our frontline workers

12 Feb 2024
Customers waiting in que at the InfoCentre.

Adelaide Metro couldn’t operate without our dedicated bus, train and tram drivers, and customer service staff who keep our public transport system moving. Their biggest responsibility is to get you safely where you need to go – but when they are not at work, they are just like many South Australians with families to care for, hobbies of interest and commitments to fulfill.

So, let’s treat our frontline team with respect.

At times our public transport drivers and customer service staff have been disrespected and are faced with some difficult situations. Our frontline workers have the right to:

  • Refuse service.
  • End a call with a customer after being warned.
  • Call 000 to alert SAPOL if necessary.

We know at times that disruptions to services and other delays can cause frustrations, but our public transport workers do their very best to get you where you need to go.

Join us in thanking our drivers and customer service team by:

  • Treating our frontline workers with courtesy and respect.
  • Being patient and show kindness.
  • Giving them a friendly wave or saying thank you.