Tap and pay on trams

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Introducing more ways to tap and pay on Adelaide trams

Below you can find more information on:

An easy new way to pay

Don’t have a metroCARD or Seniors Card?

You can now tap and pay for your trip with your Visa, Mastercard or (enabled) smart device on all Adelaide Metro trams.

This convenient new option enables you to pay and validate your fare in one quick, easy, contactless transaction – without a lot of forward planning.

Available on Adelaide trams

We’re introducing this new tap-and-pay option on our trams first, as step one of a staged upgrade of our ticketing system. The upgrade will help us make public transport simpler, safer and easier to use and bring Adelaide up to date with other capital cities across the world.

The tram pilot started 20 September 2020.

EMZ Pilot - On-Baord Tram - Image 001

How does it work?

Just tap/wave your Visa, Mastercard or (enabled) smart device on the new validator at the centre doors when you board your tram. When the validator screen confirms that the transaction was successful:

  • your account will be charged for one regular metroCARD fare (peak $3.84 or interpeak $2.11)
  • your credit/debit card will be your proof of purchase: if an inspector asks to see your ticket, you can provide the last four digits of your credit card as verification.
  • your fare will be valid for two hours (just like a regular MetroTicket). During this time you can transfer from tram to tram free of charge: just tap the same credit card again as you board your next tram. The system will recognise that you’ve already paid and will not charge you again.
EMV Pilot - Validating 01

Who is it for?

This new tap-and-pay option is ideal for people who:

  • don’t have a metroCARD or Seniors Card
  • don’t take the tram very often
  • would like to try taking the tram but haven’t yet bought a metroCARD
  • might ordinarily buy a single regular MetroTicket
  • have a tap-and-pay-enabled Visa, Mastercard or smart device
  • travel beyond the free tram zone.

Remember, at this stage, the new tap-and-pay option:

  • is only available on trams: you won’t be able to transfer free of charge within two hours to other modes (buses or train) or access the Tea Tree Plaza Car Park
  • is cheaper than a regular MetroTicket, but doesn’t enable you to buy a concession or a student fare.

If you already have a metroCARD, Seniors Card or a 14-Day or 28-Day Pass, you are best off continuing to use it – especially if you usually pay a concession or a student fare.

To see which fare options offer you the best value, check our full range of Tickets & Fares or call the Adelaide Metro InfoLine on 1300 311 108 (7am to 8pm every day).

FAQS

What type of credit or debit cards can I use?

You can use your Visa or Mastercard credit or debit card regardless of which bank you bank with, as long as it has the tap-and-pay function.

At this stage we cannot accept American Express (AMEX). Our range of accepted cards may expand as we continue with our ticketing upgrade.

Can I use my mobile phone or wearable device to pay?

Yes. You can use any mobile or wearable device that is linked to your Visa or Mastercard account with a tap-and-pay app (eg, Apple Pay, Fitbit Pay, Google Pay or Samsung Pay etc).

What will I be charged?

Your account will be charged for one regular metroCARD fare (peak $3.84 or interpeak $2.11). This is considerably cheaper than a single regular MetroTicket (peak $5.70 or interpeak $3.80).

You will not be charged any banking fees for this transaction.

How do I prove I’ve paid for and validated my tram trip?

If an inspector asks to see your ticket, you will just need to provide the last four digits of your credit/debit card number or smart device payment app number. (Whatever you used to tap and pay.) The inspector can verify your fare with that information. Your privacy is protected during this process: the inspector cannot see the rest of your credit card number, your name or any other personal details.

For your own records, the payment will be listed in your bank statement as ‘Adelaide Metro’. Please note, your bank may list the date that the payment went through, rather than the date you actually travelled on a tram. (This can be up to four or five days later.) If you’d like to check any payment details, please contact your bank in the first instance.

Can I transfer to another public transport service within two hours, free of charge?

At this stage you can transfer, free of charge, from tram to tram within two hours of paying your fare. You will not be able to transfer to buses or trains because they do not yet have the new validators.

If you need to transfer from a tram to a bus or train, another fare option could offer better value. Explore our full range of Tickets & Fares or call the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day).

Can I buy more than one ticket with my credit/debit card?

During the pilot phase, you can buy one fare per credit/debit card at a time. This is to ensure that you are not accidentally overcharged if you tap more than once, and that you are able to transfer from tram to tram for two hours, free of charge. (If you tap a second time within two-hours of your first tap, the system knows not to charge you again.)

What if I have two credit/debit cards linked to the same account?

It’s all about the number on your credit/debit card: you will need to use different cards with different numbers if you want to buy more than one fare. If you have two or more credit/debit cards attached to a joint account, just check that they have different numbers. If they do, you can buy one fare per card. So if you and your partner have a joint account with separate credit/debit cards, each with different card numbers, you can each pay and validate a fare as long as you each use your own separate card or (enabled) smart device to tap and pay.

Likewise, if you have more than one credit/debit card on your smart device, you could buy one fare each with those different cards, as long as the cards have different numbers. (Just be careful to use the same card or device each time you tap in that two-hour period if you only want to buy one fare.)

If you need more than one fare and don’t have more than one credit/debit card, there is a great range of other fare options available. Check our full range of Tickets & Fares or call the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day) for advice.

Can I still use my metroCARD or Seniors Card?

Yes. This new tap-and-pay option doesn’t replace your metroCARD or Seniors Card: it’s just an additional way for people to pay and validate their fare. It will make catching the tram easier for people who don’t have a metroCARD, Seniors Card or a 14-Day or 28-Day Pass.

If you have a metroCARD, Seniors Card or a 14-Day or 28-Day Pass, ignore the new validator and just keep validating your trips the way you usually do.

Will this affect my metroCARD or Seniors Card balance?

No. This is a completely separate system.

Can I get a concession or student fare using this tap-and-pay option?

No. If you choose this tap-and-pay option, you will be charged the same amount as a regular metroCARD fare (peak $3.84 or interpeak $2.11).

If you are eligible for a concession or a student fare, this is probably not the best option for you.

To see which fare options offer you the best value, check our full range of Tickets & Fares or call the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day).

Which validator do I use now?

If you have a metroCARD, Seniors Card or MetroTicket, just continue to use our regular validators. These cards and tickets will not work on the new validator.

If you’d like to tap and pay with your Visa, Mastercard or (enabled) smart device, use the new validator, located at each tram’s centre doors. The new validator has a larger digital screen that displays your card validation results when you tap.

Where else is this system used?

People now have the option to use a credit/debit card to pay for public transport in Sydney, Brisbane and Perth and in a growing number of overseas cities including London, New York and Singapore.

Will my credit information be secure?

It will be completely secure, just like all other credit/debit card tap-and-pay systems.

Will I activate the validator by standing near it on a crowded tram?

No. This is no more likely to happen on the tram than it is in a shop or café.

However, if you believe you have been accidentally charged for a fare, you can contact us at the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day) for prompt action. 

What if I don’t have a credit/debit card?

If you don’t have a credit/debit card, there is a great range of other fare options available.

To see which fare options offer you the best value, check our full range of Tickets & Fares or call the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day) for advice.

What should I do if I experience problems?

  1. Check you’re using the right validator. At this stage we have one new validator on each tram (at the centre doors). This is the only validator that can read your Visa, Mastercard or (enabled) smart device.
  2. Check whether there’s a problem with your Visa, Mastercard or smart device. Is it tap-and-pay enabled? Does it have the tap-and-pay symbol? Do you use it to tap and pay for other things (eg, in shops or restaurants)? Do you have enough money available in your account? You may wish to contact your bank and check.
  3. Contact us via the Adelaide Metro InfoLine 1300 311 108 (7am to 8pm every day) and let us know what happened. We are happy to help.

You’ll find more Frequently Asked Questions (FAQs) on our FAQs page.