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Adelaide Metro InfoLine

For all Adelaide Metro queries, we encourage you to call the InfoLine on 1300 311 108.

Lines open 7am to 8pm, 7 days a week.

Deaf, hearing or speech impaired callers

If you are deaf, or have a hearing or speech impairment:

Non-English speaking callers

Adelaide Metro engages the services of the Interpreting and Translating Centre to assist our customers from culturally and linguistically diverse backgrounds. To engage an interpreter, contact the Interpreting and Translating Centre on 1800 280 203, advise the Customer Service Consultant in English the language you require and that you need to be connected to the Adelaide Metro Infoline 1300 311 108.

Infocentre Locations

Staff at our InfoCentres are available to answer any questions you have. If you are a non-English speaking customer, our staff can assist you through our partner, the Multicultural SA Interpreting and Translating Centre.

Currie Street InfoCentre

Corner of Currie Street and King William Street Adelaide 5000

New opening hours - Saturday 2 December

  • Monday to Friday: 9.00am - 5.00pm
  • Saturday: 11.00am - 4.00pm
  • Sunday and public holidays - Closed

Adelaide Railway Station InfoCentre

North Terrace Adelaide 5000


  • Monday to Sunday: 7.00am - 8.00pm
  • Selected Special Event days: 7.00am - 12.15am

Group Bookings

Adelaide Metro offers a group booking service for groups of 10 or more. All group bookings can be made by calling the InfoLine on 1300 311 108.

Planning a group trip

  • Group travel is only available between 9.30am and 2.30pm.
  • A minimum of 10 working days notice prior to travel is required.
  • Ask your InfoLine staff member if a group ticket is your best option.

Getting around

  • Groups should be ready to travel 10 minutes before the service leaves.
  • To avoid delays, it helps to have everyone ready to go at the same time.

Access Cabs InfoLine

Access Taxis cater for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and scooters to be positioned safely and securely into the taxi.

To book an Access Taxi call 1300 360 940 (24 hours a day, 7 days a week).
To report service problems or compliment good service call us on 1300 551 156 – 7.00am to 8.00pm, 7 days a week.

Regional Services

For information about services for regions outside of metropolitan Adelaide, visit the Bus SA website.

Police attendance or emergency

If you suspect that a serious crime is in progress, or if you suspect, have just seen, or have just been involved in a crime, then call Police Emergency on 000.
For non emergency comments or enquiries call Police Assistance on 131 444.

Filming, photography and promotion

Before filming, photographing or holding a promotion on any of the Department of Planning, Transport and Infrastructure facilities including on-board bus/train/tram services please read the Code of Conduct (PDF 40.87KB).

If wishing to proceed, please complete the filming, photography & promotion application form (word 489KB). Attach the form and email your application with a copy of your certificate of currency as proof of $20m public liability insurance.

A minimum of four weeks’ notice prior to the event is required and the request is subject to approval. Please ensure you allow enough time for processing of the application before the filming/photography/promotion.

Please Note: *Fees may apply (Word 69KB).

Food Truck Vendors

For Coffee or Food Truck vendors wishing to set-up at Railway Stations or Interchanges please complete this form (Word 101KB) and send to along with the other items listed on the form. 

Planning an Event

If you are organising or planning a special event expecting to attract 5,000 or more people, then you are required under legislation to notify The Department of Planning, Transport and Infrastructure.

For full details visit Planning an event page.

Commuter Club

The Metrocard Commuter Club allows organisations an opportunity to provide cheaper public transport to your staff by recharging metrocards at a discounted rate.

For full details visit the Commuter Club page.

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