Live Web Chat
Live Chat is a web based 2-way conversation with our customers who prefer or need to write rather than speak.
This service is temporarily unavailable - The live chat system is currently being upgraded along with our customer service systems.
Adelaide Metro Callback
The Adelaide Metro Callback service allows customers to enter their telephone number and receive a callback from a Customer Service Officer.
This service is temporarily unavailable.
Callback requests after 07:30pm may be returned when the InfoLine re-opens the following morning.
Adelaide Metro InfoLine
For all Adelaide Metro queries, we encourage you to call the InfoLine on 1300 311 108.
Deaf, hearing or speech impaired callers
If you are deaf, have a hearing / speech impairment, or use a teletypewriter (TTY) you can also contact us through the National Relay Service (NRS).
- TTY users phone 133 677 then ask for the Adelaide Metro InfoLine
- Speak and listen users phone 1300 555 727 then ask for the Adelaide Metro InfoLine
- Internet relay users connect to the NRS then ask for the Adelaide Metro InfoLine
Non-English speaking callers
Adelaide Metro engages the services of the Interpreting and Translating Centre to assist our customers from culturally and linguistically diverse backgrounds. To engage an interpreter, contact the Interpreting and Translating Centre on 1800 280 203, advise the Customer Service Consultant in English the language you require and that you need to be connected to the Adelaide Metro Infoline 1300 311 108.