We have more than 2,000 cameras installed around our network, keeping a close eye on our customers wellbeing.
In addition to the large volume of CCTV cameras, emergency phones are located at key points along the network for passengers. This allows passengers to directly contact Police Security and seek assistance. The emergency phone is integrated with CCTV and as soon as its activated security will be able to see what is happening and talk to you directly.
At stations, we have a communication tool called Long Line Passenger Information System. This communication system is managed from the train control centre, which allows them to communicate and speak to a single station or multiple stations at the same time. This can be used in emergency situations or where there is a disruption to services.
As we continue to enhance facilities and infrastructure around the network, each location is fitted with new technology and security systems. Facilities are now equipped with modern and up-to-date CCTV technology for enhanced security coverage.
The Department for Infrastructure and Transport has recently developed a new multimodal Passenger Information totem, which has integrated real time public transport information and an emergency phone. These new totems have been installed at stations around the network and will continue to roll out at other infrastructure upgrades.
Network Operation Supervisors also play a critical role across the Adelaide Metro network, acting as the key incident manager and providing safety support for response staff and Passenger Safety Assistants (PSA). These supervisors also assist with crowd control at special events, and monitor and patrol assets and infrastructure across the network.