Travel free with your SA Seniors Card

20 Jun 2022
Free Seniors Travel

From Friday, 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams – all day, every day.

To access the free travel, simply validate your Seniors Card when you board a service or pass through barrier gates.

Previously, SA Seniors Card members were required to pay a concession fare during peak weekday times. This change will make Adelaide Metro services easier to use for South Australian Seniors Card members, regardless of when they need to travel.

Find more information about travelling with your South Australian Seniors Card here.

Unused credit

Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD.

To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station.

If you are unable to travel into the city, from 1 July please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). A customer service representative will assist with processing a refund.

There is no time limit on when you can receive your Seniors Card refund. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you.

If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily).

Please note:

  • refunds and credit transfers require the Seniors Card member to be present or available via phone
  • if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre
  • credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the Tea Tree Plaza Park ‘n’ Ride.

Adelaide Metro wants all passengers to have a safe journey. Sometimes services need to stop or slow down suddenly. Please remain seated until your bus, train or tram has arrived and you can get off safely.

FAQs

Do I need to do anything to activate the free travel on my South Australian Seniors Card?

No, the South Australian Seniors Card with the Adelaide Metro logo in the corner is also your metroCARD. From Friday, 1 July 2022, you can use it on all Adelaide Metro services for free – all day, every day. Simply validate your Seniors Card when you board a service or pass through barrier gates.

Why do I still need to validate when travel is free?

Validations are still required, even when no fare is charged, to provide Adelaide Metro with accurate patronage data and assist with future service planning.

How can I get help with my existing credit?

You can receive a refund by visiting the Adelaide Metro InfoCentre at the Adelaide Railway Station.

If you cannot travel into the city, from 1 July please call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). A customer service representative will assist with processing a refund.

There is no time limit on when you can receive your Seniors Card refund. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you.

How do I get a Seniors Card?

To apply for a Seniors Card, visit the Seniors Card website or pick up an application form from any South Australian public library. To get a replacement Seniors Card, use Seniors Card member online services on the Seniors Card website, or contact the Seniors Card Unit on 1800 819 961 or seniorscard@sa.gov.au

How do I access the Tea Tree Plaza Park ‘n’ Ride?

Seniors Cards will still require credit to access the discounted parking at the Tea Tree Plaza Park ‘n’ Ride. Make sure you validate your Seniors Card on board to ensure the discounted parking price is applied.

Are regional bus services included?

No, free travel is not available to Seniors Card members on regional bus services. Find more information about regional services and fares here.

Can I travel with my bike for free?

Seniors Card members can travel with their bike on trains for free at any time, provided there is space available,

Bikes are not allowed on buses or trams as there is not enough space for passengers to move around them safely, or anywhere to secure a bike while the vehicle is moving.

How do interstate Seniors Card members access free travel?

Interstate Seniors Card members can access free travel during off peak times on weekdays as well as all day on Saturdays, Sundays and public holidays by collecting a 14 day free travel pass. Simply show your interstate Seniors Card at the Adelaide Metro InfoCentre or at a participating retailer. Find more information here.