Face masks must be worn on passenger transport
- Customers using passenger transport must wear a face masks while on-board, waiting at stations or transiting through.
- Adelaide Metro staff may remind people to put their mask on, but know that some people can’t wear a mask due to a physical or mental health illness or condition, or disability.
- Adelaide Metro bus drivers have been provided with masks and are aware of their responsibilities to wear masks while buses are in service. Please be aware that there are circumstances where drivers may not be required to wear a mask, for example due to a medical exemption. The seats directly behind the driver remain cordoned off to reduce the risk of exposure between bus drivers and passengers.
- Please be respectful to staff and other passengers, as reasons for not wearing a mask aren’t always obvious.
SA Police will be on board buses, trains and trams, making sure people are wearing face masks over their noses and mouths. If you aren't wearing a mask and do not have a medical exemption, it could result in a $1090 fine.
Read more about mask requirements on SA Health's COVID website.
Do not travel if you are unwell
If you have any symptoms of COVID-19, no matter how mild, please get tested immediately. Find your nearest testing site at sahealth.sa.gov.au/COVIDtesting
Current requirements on public transport
- Wear a mask when on board services and when waiting at a stop or station.
Please be mindful that not everyone can wear a mask, and ensuring you are protected helps everyone.
Visit COVID-19.sa.gov.au for the latest information on restrictions and requirements.
Checking-in and your travel history
QR codes
Users of public transport in Adelaide are now no longer required to check in via QR codes when travelling.
Checking your travel history
Should you still wish, you can check your travel history via your registered metroCARD simply by logging into your online metroCARD account. Your account history shows the dates and times you validated your metroCARD and the routes you travelled on, unless you are using a 14-day or 28-day unlimited travel pass. If your metroCARD is not registered with us, we are unable to give you any travel history.
Seniors Card metroCARDs are automatically registered, unless you have previously removed your name and address from our system.
Find out more about registering your metroCARD or Seniors Card.
Cleaning schedules have been increased across all public transport modes and disinfectant products recommended under national health guidelines are being used.
In addition to standard cleaning, extra crews are being used across the network with particular focus being given to hard surfaces such as hand rails, validators and push buttons.
All public transport customers and the wider South Australian community are advised to be alert to the threat of COVID-19 and adhere to health advice.
Wash. Cover. Avoid.
The best protection against infection is hygiene:
- WASH your hands with soap and use an alcohol-based hand sanitiser.
- COVER your coughs and sneezes, and dispose of tissues. If no tissue is available, cough into the crook of your arm.
- AVOID public transport and direct contact with others if you’re feeling unwell.
The state government has announced a public transport road map, in response to Australia Health Protection Principal Committee (AHPPC) advice, to help continue to keep South Australians safe on buses, trains and trams.
The AHPPC has developed Principles for COVID-19 Public Transport Operations to provide guidance to public transport operators and passengers to help keep them safe.
Adelaide Metro introduced measures to keep commuters safe on public transport, including:
- more frequently cleaning buses, trams and trains
- stopping cash handling by staff, by transitioning to a metroCARD-only system
- installing perspex screens for bus drivers and restricting access to open areas immediately around drivers
- staggering train arrival times at Adelaide Railway Station, to spread the peaks of people entering and leaving the terminal
- installing signs on trains, trams and buses that sends clear messages not to board if unwell and to encourage physical distancing as far as practicable at stops and stations, and on board services
- frequent station announcements about COVID-19 safe practices on public transport
- signage at key stations, interchanges and inside vehicles, with information published by health authorities about good personal hygiene habits.
The new measures to be introduced, based on the AHPPC advice and in consultation with the Chief Public Health Officer, include:
- as customers return to bus services, monitoring the busiest bus routes (like the O-Bahn), moving available capacity and shifting services around to better match the demand with the number and timing of services offered
- accelerating introducing a range of new Apps that provide customers with better real-time information about their public transport services to make it easier to find information
- updating signage and posters across the network to provide more information to customers about the recommended habits and behaviours while using public transport
- accelerating converting of the remainder of the diesel train fleet to 2x2 seating (currently 2x3) to provide for more aisle space for customers
- providing well-signposted hand sanitisation facilities at Adelaide Railway Station.
