New look website making your journey easier

17 Jul 2021
smiling person typing on a laptop computer

In response to your feedback, we’ve updated our website to make it easier for you to use, especially on mobile. We’ve also introduced a range of new tools to help you plan your journey…

Better journey planning

We have improved how our timetable pages work, to help you plan future journeys. By default, each timetable page will display services for the rest of today, starting from the current time. Alternatively, you can search for any time and date you like using the calendar search function. This makes it easier to plan for things like special transport to Adelaide Oval.

Route maps on timetable pages are now dynamic, which means you can zoom in and out and drag them around, to see all of the stops along the route and plan where you are going to get on or off your service.

The journey planner on the home page links to Google Maps, making it easy to work out how long a trip will take and how far it is to and from your chosen stops.

You can also use your next service from either your current location or a location you type in, to see the next five closest services (within a 20 kilometre radius).

Favourite routes and stops

Every route and stop page features an ‘Add to favourites’ link. When you click the link, the website creates a ‘My favourites’ button and list at the bottom of your screen. The button will stay in that position wherever you go on the website, so it’s easy to get to your favourites when you need them. You can remove favourites from within the list, or by going to the appropriate route/stop page and clicking ‘Remove from favourites’.

The favourites function uses cookies on the device you’re using (e.g. your mobile) rather than saving anything in the website. This means your favourites only appear on the device you used to save them but not on any other computers or devices you use to visit the Adelaide Metro website.

Lost property

If you lose something on a bus, train or tram, you can report it online using the lost property form. You’ll get given a case number, so you can track the progress of your enquiry, and we will contact you as soon as we have a result.

Fare finder

We understand the different ticket and fare choices may be a bit confusing, so have created a fare finder to make it easier to work out your best option. Once you choose the time of day you’re travelling, how often you travel and any concession cards you have, it will display the best ticket and fare types for you. You can click on the different results to get more information.

Find retailers or facilities

You can now search for Adelaide Metro services across Adelaide. Simply enter an address, suburb or postcode in to the interactive map to find out where to:

  • buy a ticket or metroCARD
  • recharge a metroCARD
  • park your car
  • secure your bike
  • visit the InfoCentre, a digital information kiosk or find an info bar (printed timetables only)
  • visit a bus depot, if we’ve found lost property that you’ve reported.

You can filter the results to find one type of service near you, or apply multiple filters at once to find out where to do different things (e.g park your car, store your bike and recharge your metroCARD).

Virtual assistant

The virtual assistant tab lives at the bottom of your screen, no matter where you are on the site. It is an automated messaging system that uses a series of prompts to give you answers to common questions, like finding a route or where to recharge a metroCARD.

Please keep in mind it’s like a trainee customer service representative. Sometimes it doesn’t have all of the answers but it is learning new things every day!

Savings estimator

If you’d like to work out how much money and carbon emissions you may be able to save by using public transport instead of driving your car, our savings estimator can help. Simply enter the size of your car, number of trips you take, the distance you travel, car parking costs and the Adelaide Metro fare that best suits you, and the magic of technology will estimate your potential savings.

Feedback forms

We’ve introduced new online feedback, suggestion and complaints forms, which you can access through contact us. You can provide your input on any aspect of your Adelaide Metro experience, including customer service, ticketing, the website, or the bus, train or tram you travelled on.