Adelaide Metro

Electronic devices and magnets emit magnetic fields which can cause damage to Metrotickets.

Your Metroticket is a magnetic strip ticket and the magnetic coding may be damaged by magnetic fields from these devices.

These magnetic fields extend into the space around these electronic devices or a magnet and Metrotickets coming within a few centimetres may be damaged.

How to protect your Metroticket

Keep your Metroticket away from electronic devices, magnets, magnetic jewellery and bracelets.

These pictures show how everyday items can damage your Metroticket.
Magnetic sources are contained in each pictured item where the is shown and we recommend you store your Metroticket away from such items.

MAGNET HANDBAG & PURSE CLASPS

MOBILE PHONES - ESPECIALLY MODERN FLIP STYLE PHONES

MAGNETIC & HEMATITE JEWELLERY

HEADPHONES FOR MP3 PLAYERS ETC.

Electronic devices and magnetic fields

You can test any electronic device to see if it emits a magnetic field. All you need is a compass and the device you wish to test.

How do I test electronic devices for magnetic fields?

Simply hover the compass over different areas of your device. If a strong magnet is present, the compass dial will behave erratically and point in directions other than the usual north. This indicates that this device may be capable of damaging the magnetic encoding on your Metroticket. Keep your Metroticket stored away from this device at all times.

VISIT THE INTERACTIVE METROTICKET DISPLAY AT THE ADELAIDE METRO INFOCENTRE TO TEST THIS YOURSELF!

Some flip style mobile phones emit strong magnetic fields so do not store your Metroticket inside your flip style mobile phone or anywhere near your phone. Other mobile phones may have a similar effect on your Metroticket. Metrotickets should always be stored separate from mobile phones.

How to identify a damaged Metroticket

If your ticket is not accepted by a Validator it will give an audible (“beep beep”) and visual (red illuminated “X”) signal. There are several possible reasons that a ticket may not be accepted, including magnetic damage.

Check with the driver, conductor or Passenger Service Assistant to determine the cause of your ticket being rejected. If your ticket has magnetic damage, follow the steps described below.

 

How to replace a damaged Metroticket

If your Metroticket has become damaged or demagnetised, the driver, conductor or Passenger Service Assistant can issue you with a green Ticket Problem Courtesy Slip which enables you to complete your journey with your “invalid” or “faulty” ticket, however you will be required to obtain a replacement Metroticket for your next journey.

Where can I get a replacement Metroticket?

Is your Metroticket damaged? Find out where you can get a replacement ticket.

Download this information

Download the "Ticket Care" brochure - (245KB PDF)

You will need Adobe Acrobat Reader to view PDF files.
The reader can be downloaded for free from Adobe.

Over some connections, large PDFs may take a while to download. During this time there may be little or no indication of the file downloading. Please be patient, as this should only take a few minutes.
If you are experiencing difficulties downloading or viewing PDFs, our PDF help pages will help you troubleshoot your problems.