CONCESSION CARD HOLDERS
If you travel on a Concession Holder ticket, you must carry a South Australian Government approved concession pass, otherwise you may be fined.
All Times Multitrip ticket (red)
Red Multitrip tickets are valid at ALL TIMES and contain 10 two hour trips.
Interpeak Multitrip ticket (charcoal)
Charcoal Interpeak Multitrip tickets can be used for travel between the hours of 9.01 am and 3 pm Monday to Friday (excluding public holidays) and contain 10 two hour trips.
All Times Singletrip ticket (blue)
Blue All Times Singletrip tickets are valid at ALL TIMES and contain one two hour trip.
Interpeak Singletrip ticket (blue)
Blue Interpeak Singletrip tickets are valid between the hours of 9.01 am and 3 pm Monday to Friday (excluding public holidays) and contain one two hour trip.
Daytrip ticket (blue)
A Daytrip allows unlimited travel and transfers on the Adelaide Metro system from the time of first validation until 4.30 am in the morning.
On Saturday, Sunday, public holidays and during school holidays, two children under 15 years of age can travel FREE when accompanied by an adult using a Daytrip ticket.
Your Metroticket must be stamped (validated) every time you board an Adelaide Metro bus, train or tram. Full details on how to stamp (validate) your Metroticket are available here.
Metroticket Validity
2 Section Tickets
Once validated, each trip on a Multitrip 2 SECTION ticket cannot be used to transfer onto another service and is valid only for a journey that is no more than 2 Sections (approx. 3kms).
Singletrip 2 SECTION tickets cannot be used to transfer onto another service once validated and are valid only for a journey that is no more than 2 Sections (approx. 3kms).
More information on 2 Section tickets is available here.
Zone Tickets
Each trip on a Multitrip ZONE ticket
can be used to transfer within the two hour period after the
ticket is first validated.
Singletrip ZONE tickets can be used to transfer within the 2 hour period after the ticket is first validated.
Metroticket availability for the public
Multitrip Tickets
Multitrip Metrotickets are available from the Adelaide Metro InfoCentre, staffed railway stations,
bus depots with a customer service office and Licensed Ticket Vendors.
Multitrip tickets are not available on board buses, trains and trams.
Singletrip and Daytrip tickets
Singletrip and Daytrip Metrotickets are available from the Adelaide Metro InfoCentre, staffed railway stations,
bus depots with a customer service office, Licensed Ticket Vendors, on
board buses and trams and from Ticket Vending Machines
on trains. NOTE: Train Ticket Vending Machines only
accept coins, however do not accept 5¢ coins. Two Section Singletrip tickets are not available from Ticket
Vending Machines on trains.
Search for your closest Metroticket retailer.
Buying a ticket on board the train
You can buy Singletrip and Daytrip Metrotickets from the Ticket Vending Machine located on board every train carriage. You must validate your Metroticket immediately after purchase in the validator attached to the Ticket Vending Machine. Ticket Vending Machines only accept coins, however do not accept 5¢ coins.
BICYCLES MAY BE CARRIED FREE ON TRAIN SERVICES AT THE FOLLOWING TIMES:
- Monday to Friday – 9.01 am to 3 pm and 6 pm until last service when space is available, and
- Saturday, Sunday and public holidays – all day when space is available.
At all other times, a separate Concession Metroticket must be validated for your bicycle.
- Surfboards can be taken on trains only if space permits
- Concession tickets are required at all times for surfboards on board trains
- Bicycles and surfboards are NOT allowed on Adelaide Metro trams or buses
Metrotickets must be validated
on every boarding. This includes when transferring from
one service to another and is to be done upon entering
each vehicle. Information on how to validate your Metroticket is available here.
Metrotickets (and proof of entitlement to
Concession where
applicable) must be presented for inspection on request. Supervisors
have a decoding machine for use in reading the magnetic strip
on the Metroticket to ensure it has been validated.
Metrotickets do not have
to be purchased on the day of travel.
Metrotickets
purchased from sales outlets can be used at any future
time. If there is a change in the fare structure, Metrotickets
showing the old price can still be used.
Multitrip tickets:
- can be used by more than one person,
but not on the same trip (and only if the user is entitled to use that ticket type.) - have no time restriction as to when all
the trips on the ticket must be used.
Expiry times appear on all Metrotickets
in 24 hour clock format.
On Singletrip tickets the exact time
is show eg. 15H 25 means 3.25 pm.
On Multitrip tickets only the hour and part of that hour during which the trip
expires is shown. If the trip time on a Multitrip ticket is shown as 
the expiry time is somewhere between 3.20 pm and 3.29 pm depending
on the exact time the ticket was first validated.
The actual expiry time is recorded in the
magnetic strip on the back of the ticket and can be read by
a Transport Employee with a decoding machine.
Passengers should plan their journey and
allow enough time within the two hour time frame to transfer
between services before their ticket expires.
If your Metroticket has failed to stamp (validate)
you may obtain a replacement ticket from the following
outlets:
| Adelaide Metro InfoCentre Cnr. Currie and King William Streets, Adelaide 8 am – 6 pm Monday to Friday 9 am – 5 pm Saturday and 11 am – 4 pm Sunday. |
SOUTHLINK Aldgate Bus Depot 300 – 308 Mt. Barker Rd, Aldgate 8.30 am – 5 pm Monday to Friday |
|
LIGHT-CITY BUSES Morphettville Bus Depot St Agnes Bus Depot TORRENS TRANSIT Newton Bus Depot Port Adelaide Bus Depot Camden Park Bus Depot |
SOUTHLINK Lonsdale Bus Depot 21 Krawarri St, Lonsdale 8.30 am – 5 pm Monday to Saturday Elizabeth Bus Depot Ridgeway Rd, Elizabeth West 8.30 am – 5 pm Monday to Friday |
| Adelaide Metro InfoCentre Adelaide Railway Station North Tce, Adelaide 4.45 am – 12 am Monday to Friday 6 am – 12 am Saturday 6.15 am – 12 am Sunday and public holidays
|
Note: Operating hours are subject to change without notice.
ALTERNATIVELY:
- reply paid Ticket Replacement Application Forms are available from all Licensed Ticket Vendors or
- tickets can be mailed to:
TICKET SERVICE OFFICE
DEPARTMENT FOR PLANNING, TRANSPORT & INFRASTRUCTURE
REPLY PAID 83100
GPO Box 1533, ADELAIDE SA 5001
If you have been given a ‘Ticket Problem Courtesy Slip’ by a transport employee, please attach this to the ticket when mailing it in.
If you require further information on how to deal with faulty tickets please call the Adelaide Metro . lines open 7 am to 8 pm daily.
Free travel
Accompanied children under five years of age travel FREE at all times.
Student rates (ST)
Children, primary and secondary school students between 5
and 14 years of age travel at the “All Times” Student
(ST) rate.
For travel between 9.01 am and 3 pm (Interpeak)
Concession Holder tickets may be used. When required, Concession
Holder Daytrip tickets may be used.
Secondary school students 15 years of age
and over can travel at student concession rates but they
must carry a South Australian Government approved photo ID
card.
Concession Holder rates (CH)
The following groups travel at the Concession Holder
rates:
Pensioners who hold State and
Commonwealth Transport Concession Cards (Department for Family
and Community Services, Department of Social Security, Department
of Veterans’ Affairs) and holders of SA Seniors Cards.
Unemployed persons who hold
Transport Concession Cards issued by the Department for Family
and Community Services.
Full-time Tertiary & Post-Secondary
students who hold fully laminated photo ID cards which
have been approved by the Government of South Australia. Interstate
students can obtain temporary ID cards from the Adelaide Metro InfoCentre (address and opening hours at bottom of this page.)
Passengers travelling on concession
rates must always carry their valid ID or transport
concession entitlement card with their ticket. View eligible
concession cards here. NOTE: ID and entitlement cards DO NOT have to be
produced when purchasing tickets off-board vehicles. Guide
dogs and hearing dogs travel free of charge.
Things you CAN do
- Transfer from one vehicle to another until the expiry
time printed on the ticket. - Transfer after 3 pm until the expiry time on an Interpeak
Zone ticket that has first been validated before 3 pm. - Use Daytrip tickets for unlimited travel and transfers
for ONE day from validation to 4.30 am in the morning. - Buy Metrotickets (off-board vehicles only) in advance and
keep them until they are needed. The ticket’s validity commences
when it is first validated, not when it is purchased. Even
if fares change, “old value” tickets may still
be used.
Things you can’t do
- Transfer services on 2 Section tickets (only exception
is vehicle breakdown). - Obtain refunds for lost tickets, but a damaged ticket
may be exhanged (a list of Ticket Replacement Sites is available on this site). - Pass on a validated Singletrip or Daytrip ticket to another
person to use. - Pass on a Concession Holder or Student ticket, whether validated or not,
to a user who is NOT entitled to the Concession. - Let others ride on your Multitrip ticket at the
same time as yourself.
Typical Questions & Answers
| Question | Answer |
| What happens if I do not validate my ticket? |
You have not paid for your journey and could receive an expiation notice. |
| What if I am sold the wrong ticket? |
Take it back to the place of purchase and ask for the correct ticket. |
| How do I know if my ticket is still valid? |
Check the printed expiry time on the ticket using the guidelines above. |
| If I only travel one stop beyond the 2 Sections do I have to purchase a Zone ticket? |
Yes. Once a journey exceeds 2 Sections a Zone ticket is required. |
| Will a Zone or Daytrip ticket allow me to travel anywhere I like on the Adelaide Metro passenger transport network? |
Yes, but remember you must validate your ticket every time you transfer onto another vehicle. |
| What about pushers, parcels, guide dogs or hearing dogs? |
There is no charge. |
| Can I buy a ticket on board a vehicle? |
Singletrip and Daytrip tickets can be purchased on board buses and trams. On trains, these tickets can be purchased from Ticket Vending Machines. NOTE: Ticket Vending Machines only accept coins. Multitrip tickets cannot be purchased on board buses, trains or trams. |
| Can I transfer to other buses, trams or trains? |
Yes, as long as it is within the two hour time limit printed on the Zone ticket. You cannot transfer using Two Section tickets. |
| Is a new time printed when I transfer? |
No, it is recorded on the magnetic strip on the back of the ticket to show what time you boarded each vehicle within the expiry time. |
| What happens after the two hours are up and I transfer with a Zone Multitrip ticket? |
Another trip is deducted and a new two hour time limit begins. If no trips are left, the ticket will not validate and you will need to use or purchase another ticket. |
| Can I break my journey and then continue later on the same route? |
Yes, but you must validate your ticket again when you continue your journey. |
| Can I return on the same ticket? |
Yes, as long as you board before the two hour expiry time. If not, another trip will be deducted from your ticket. |
| Can I transfer on an Interpeak ticket after 3 pm? |
Yes, if you initially boarded before 3 pm you may still transfer until the expiry time of the ticket. You cannot transfer with Interpeak 2 Section tickets. |
| For travel on an Interpeak ticket, what happens if the bus, tram or train is running early or late and I get on the bus before 9.01 am or after 3 pm? |
Your ticket will not validate and you will have to use a Zone (All Times) ticket. You should allow plenty of time so that if this does happen, you can catch a later or earlier service. |
| Can I purchase tickets in advance and hold on to them until I need them? |
Yes, there is no expiry date on any Metroticket. |
| Is it true that if I buy my Interpeak ticket before 3 pm from a train station, I still get the Interpeak discount if I travel after 3 pm? |
No. The time of validation is critical. If you buy an Interpeak ticket before 3 pm but do not validate until after 3 pm, your ticket will not validate and you will need to use an All Times ticket. |
| What happens if the fare goes up and I haven’t used up all my tickets? |
You can continue to use “old value” tickets even after a fare increase. |
| How do I prevent my ticket becoming damaged? |
Keep it away from magnetic sources such as mobile phones, credit cards, speakers and magnetic handbag and purse clasps. |
| What happens if my ticket is accidentally damaged? | A damaged ticket can be taken to your local bus depot with a customer service office, staffed railway stations or the Adelaide Metro InfoCentre for checking and replacement if found to be faulty. |
| What do I do if I cannot get to the InfoCentre? |
Visit one of the ticket replacement sites listed above or obtain a reply paid Ticket Replacement Application Form from any Licensed Ticket Vendors. |
| Can I get a refund for lost or damaged tickets? | No. |