Adelaide Metro

During 2004/2005 public transport services continued to grow with 61.177 million trips being recorded within the Adelaide Metro area.

The number of people with disabilities travelling on public transport can only be extrapolated from the level of disability being reported in the community as many disabilities are not visible.    In South Australia, people self-reporting themselves as having a disability represent around 22% of the population (Australian Bureau of Statistics Survey of Disability, Ageing and Carers 2003).

Based on the number of trips undertaken in the Adelaide Metro area during 2004/2005 the projected numbers of trips by people with disabilities in South Australia may have been as high as – 1.3 million.  

Every year over two million people use the FREE Adelaide Metro bright yellow Adelaide FREE buses in service on the 99C City Loop around the Adelaide CBD. Passengers include tourists, people who live in the City, students, people going shopping, elderly people and parents with pushers. The fully accessible Adelaide FREE buses feature:

• low floors to make getting on and off the bus easier;
• a ramp for easy access (including wheelchair access) through the buses' central doors;
• an allocated space for people using mobility aids
• bright yellow handrails to assist the vision impaired; and
• video monitors and brochure displays to promote Adelaide's attractions and major events.

Each year Adelaide's public transport services are becoming more accessible.

Accessible Information

Information units have been installed at interchanges, stations and major stops throughout metropolitan Adelaide to provide easy to use timetable and route information. People with disabilities, in particularly those who are visually impaired, will be greatly assisted by the installation of information units at all metropolitan interchanges.

The units feature information in braille, engraved signs and push-button recorded information designed by the Adelaide Metro. They have won an Equal Opportunity Achievement Award. The units are located at Salisbury Interchange, Marion Shopping Centre, Colonnades Shopping Centre, Noarlunga Interchange, Tea Tree Plaza Interchange, Elizabeth Shopping Centre, Elizabeth Railway Station, Paradise Interchange, Klemzig Station, Golden Grove Village Interchange, Blackwood Interchange, Flinders Medical Centre, AAMI Stadium Interchange, West Lakes Shopping Centre Interchange, Arndale Shopping Centre, Franklin Street Central Bus Terminal and the City.

The Adelaide Metro InfoCentre on the corner of King William and Currie Streets, Adelaide is also fully accessible. Open 7 days a week, Monday to Friday 8 am - 6 pm, Saturday 9 am - 5 pm, and Sunday 11 am - 4 pm, visit the fully accessible InfoCentre to pick up your timetables and public transport information and to speak to one of our friendly and experienced customer service officers who are always happy to assist you with your travel requirements.

Follow the link below to see information which represents an overview of the progress being made to implement the Disability Transport Standards for Accessible Public Transport on the government owned and operated Adelaide Metro Network in Adelaide, in accordance with the required compliance time frame for 31 December 2007.

Further information.

To book an Access Cab call 1300 360 940 (24 hours a day, 7 days a week)

Please call us on 1300 551 156 - 7 am to 8 pm 7 days a week:

• To report service problems.
• To commend excellent service.

We have specially trained staff to take your call.

Please quote your ACCESS BOOKING NUMBER when calling with a complaint or commendation. All complaints will be thoroughly investigated and a response returned promptly to the customer.

Further details about Adelaide Access Taxis is available on the Public Transport Division website.

As one in five South Australians self report having a disability, public transport plays an important role in promoting and preserving the quality of life for many individuals.

Adelaide Metro is committed to continually improving public transport services and infrastructure, making public transport more accessible and easier to use for people with disabilities.

Travel Pass for a Person with Vision Impairment
The Travel Pass for a Person with Vision Impairment entitles the holder to unlimited FREE travel on Adelaide Metro regular bus, train and tram services. An application form must be completed along with a medical certificate from an Ophthalmologist, Optometrist or a Medical Practitioner.

The “Travel Pass for a Person with Vision Impairment” application form is available here - (60KB PDF).

Mobility Pass
The Department for Transport, Energy and Infrastructure, Public Transport Division has a Mobility Pass available to people who are unable to validate a ticket using on-board equipment due to physical or cognitive impairment. A cognitive impairment can incorporate intellectual disability, dementia, acquired brain injury or other disability. A valid Mobility Pass must have the appropriate validating sticker affixed to the relevant month. The current cost for a validating sticker is $50.40.

The “ Mobility Pass ” application form is available here - (68KB PDF).

Plus One Free Companion card

And the South Australian Transport Subsidy Scheme (SATSS)

Visit the Department for Transport, Energy and Infrastructure, Public Transport Division for further information.