ACCESS CABS INFOLINE
Please call us on 1300 551 156 – 7 am to 8 pm 7 days a week:
To book an Access Cab call 1300 360 940 (24 hours a day, 7 days a week)
- To report service problems.
- To commend excellent service
Please quote your ACCESS BOOKING NUMBER when calling with a complaint or commendation. All complaints will be thoroughly investigated and a response returned promptly to the customer.
Further details about Adelaide Access Taxis is available on the Public Transport Services Division page on the www.sa.gov.au website.
| TRANSPORT ASSISTANCE FOR PEOPLE WITH A DISABILITY |
As one in five South Australians self-report having a disability, public transport plays an important role in promoting and preserving the quality of life for many individuals.
Adelaide Metro is committed to continually improving public transport services and infrastructure, making public transport more accessible and easier to use for people with disabilities.
Accessibility Publications
Safer travel for passengers using mobility aids on public transport (156 kb PDF)
How Adelaide Metro is helping people with disabilities (216 kb PDF)
Working together to remove obstacles (224 kb PDF)
Travel Pass for a Person with Vision Impairment
The Travel Pass for a Person with Vision Impairment entitles the holder to unlimited FREE travel on Adelaide Metro regular bus, train and tram services. An application form must be completed along with a medical certificate from an Ophthalmologist, Optometrist or a Medical Practitioner.
Mobility Pass
The Department of Planning, Transport and Infrastructure, Public Transport Services Division has a Mobility Pass available to people who are unable to validate a ticket using on-board equipment due to physical or cognitive impairment. A cognitive impairment can incorporate intellectual disability, dementia, acquired brain injury or other disability. A valid Mobility Pass must have the appropriate validating sticker affixed to the relevant month. The current cost for a validating sticker is $61.20 per month as of 3 July 2011.
Plus One Free Companion card
Companions of people with permanent and severe disabilities can apply to travel free on Adelaide Metro buses, trains and trams using the Plus-one-free companion card via the form and the South Australian Transport Subsidy Scheme (SATSS)
| Providing passenger transport support for people with permanent physical, cognitive, vision and intellectual impairment. |
Visit the Department of Planning, Transport and Infrastructure for further information.
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