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Frequently Asked Questions

What is a Proof of Concept?

A Proof of Concept is a trial of a potential product or service. It is done in order to provide evidence in determining whether its implementation will be successful for consumers.

The Department of Planning Transport and Infrastructure plans to test different technologies to understand how they work, and what impacts they could have. This testing is done so that the Department can deliver the best possible customer experience.

Can I be a part of the Proof of Concept?

The Proof of Concept is being trialled with The Department of Planning Transport and Infrastructure employees first.

What is mobile ticketing?

Mobile ticketing is the ability to pay, and validate tickets with a smartphone.

Mobile ticketing for what?

The Proof of Concept is exploring the introduction of mobile phone-based ticketing for public transport services.

The Department is continuously looking at options to improve user convenience by providing different means of paying for fares, and validating rides on public transport.

How will this benefit me?

Mobile ticketing means one less card to carry, search for, or remember! It could save time in finding a ticket outlet and in lining up to purchase a ticket, as purchases can be made in advance to boarding. It would reduce worries about having change (coins) to purchase a ticket on a bus, as well as lessen the concerns of losing tickets. Tickets can also be purchased anytime, anywhere, prior to boarding your service to increase the ease in your public transport experience.

What do I do once I have paid for a ticket on my phone?

Similar to the MetroCard, you would still be required to activate the ticket against a validator, so that the fare can be validated.

How does it work?

Most technologies require an application to be downloaded on your smartphone for a personal account to be made. Some mobile ticketing services need the phone screen unlocked and then held against a validator to work, while other technologies require the application to be opened, and ticket type selected, to then be activated against a validator.

How can I pay for a Mobile Ticket?

The Department is testing the purchase procedure of a mobile ticket through the Proof of Concept to understand how different technologies work. Some applications require registering credit card details via an account within the application, whereas others are invoiced monthly. The Department are working towards understanding our customers preferred means of payment.

If you would like to have a say in the mobile ticket purchase procedure, please visit https://www.surveymonkey.com/r/HBLTTJG

Is mobile ticketing safe?

Absolutely. The Department is required to meet strict customer information and payment privacy and security regulations no matter what the method of payment. The service also lessens the chance of fraudulent activity.

What devices support the Mobile Ticket?

Most smartphones, particularly Apple and Android devices are both supported by Mobile Tickets.

Depending on the specifications of the app downloaded

Apple users require an operating system of iOS 8.0 or higher.

Android users require an operating system of 4.4 or higher.

When can I start using my mobile as a ticket on public transport services?

The mobile ticketing service has no confirmed, or approved date for its launch. The Department are using the Proof of Concept to collect information to determine if the technology is suitable for public transport users. This will require appropriate demand prior to introducing the additional means of validating and purchasing fares.

Can I use my phone to replace my current MetroCard/MetroTicket?

If the Proof of Concept proves the service will be successful, it may be possible in the future to use your smartphone as a ticket in addition to your MetroCard.

Will my MetroCard validate when I validate my Mobile Ticket?

This should not occur as the Near Field Communication card, a MetroCard, is only designed to validate if it’s the only card in range of the validator (10-15cm). This will be tested as part of the Proof of Concept.

What happens if my phone runs out of battery when I’m on the bus?

The MetroCard and Metro Ticket will still be available for use/purchase on public transport services. If mobile ticketing were to be implemented, the service would be in addition to current ticketing. The service will not be a replacement and is therefore your responsibility to ensure you have a valid ticket.