Adelaide Metro InfoLine

For all Adelaide Metro queries, we encourage you to call the InfoLine on 1300 311 108.

Adelaide Metro Web Chat

Live Chat is a web based 2-way conversation with our customers who prefer or need to write rather than speak.
For all Adelaide Metro queries, use the Adelaide Metro Live Chat service. 

Deaf, hearing or speech impaired callers

If you are deaf, have a hearing / speech impairment, or use a teletypewriter (TTY) you can also contact us through the National Relay Service (NRS).

• TTY users phone 133 677 then ask for the Adelaide Metro InfoLine
• Speak and listen users phone 1300 555 727 then ask for the Adelaide Metro InfoLine
• Internet relay users connect to the NRS then ask for the Adelaide Metro InfoLine

Non-English speaking callers

Adelaide Metro engages the services of Multicultural SA's Interpreting and Translating Centre to assist our customers from culturally or linguistically diverse backgrounds. Contact the Interpreting and Translating Centre on (08) 8226 1990 then ask for the Adelaide Metro Infoline 1300 311 108. Indicate the language you speak in English and an interpreter will assist you.

To find out how to contact Adelaide Metro in your language, see the Infoline Interpreting Services poster.

Staff at our InfoCentres are available to answer any questions you have. If you are a non-English speaking customer, our staff can assist you through our partner, the Multicultural SA Interpreting and Translating Centre.

Currie Street InfoCentre

Corner of Currie Street and King William Street Adelaide 5000

Open

• Monday to Friday: 8.00am - 6.00pm
• Saturday: 9.00am - 5.00pm
• Sunday: 11.00am - 4.00pm

Adelaide Railway Station InfoCentre

North Terrace Adelaide 5000

Open

• Monday to Friday: 4.30am - 12.00am (midnight)
• Saturday: 6.15am - 12.00am (midnight)
• Sunday: 6.15am – 12.00am (midnight)

 Adelaide Metro offers a group booking service for groups of 10 or more. All group bookings can be made by calling the InfoLine on 1300 311 108.

Planning a group trip

• Group travel is only available between 9.30 am and 2.30 pm.
• A minimum of seven working days notice prior to travel is required.
• Ask your InfoLine staff member if a group ticket is your best option.

Getting around

• Groups should be ready to travel 10 minutes before the service leaves.
• To avoid delays, it helps to have everyone ready to go at the same time.

Access Taxis cater for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and scooters to be positioned safely and securely into the taxi.

To book an Access Taxi call 1300 360 940 (24 hours a day, 7 days a week).
To report service problems or compliment good service call us on 1300 551 156 – 7.00am to 8.00pm, 7 days a week.

For information about services for regions outside of metropolitan Adelaide, visit the Bus SA website.

If you suspect that a serious crime is in progress, or if you suspect, have just seen, or have just been involved in a crime, then call Police Emergency on 000.
For non emergency comments or enquiries call Police Assistance on 131 444.

Before filming, photographing or holding a promotion on any of the Department of Planning, Transport and Infrastructure facilities including on-board bus/train/tram services please read the Code of Conduct (PDF 40.87 KB).

If wishing to proceed, please complete either or both of the filming & photography or promotion application forms depending on your request.  Attach the form/s and email DLDPTIPTSFilmingPhotographyPromotionRequests@sa.gov.au or fax to (08) 8218 2419 your application with a copy of your certificate of currency as proof of $20m public liability insurance.

Approval can take up to four weeks, please ensure you allow enough leeway before your likely date of promotion / filming / photography.

Please Note: *Fees may apply.