Frequently Asked Questions

What are the benefits of a 28-Day Pass?

The 28-Day Pass offers approx 12% discount off the cost of 40 peak trips of travel and any additional trips you take during the 28 days will be free.

How will I know when my 28-Day Pass will expire?

The validator onboard the bus, train or tram (and the gates at Adelaide Railway Station) will display the expiry date of your 28-Day Pass each time you validate. You can also check your expiry date when you visit an Adelaide Metro InfoCentre or metroCARD agent, present your pass to a vending machine or phone the Adelaide Metro InfoLine.

Will the validator use stored value on the metroCARD first or the 28-Day Pass?

The system will use your 28-Day Pass until it expires and then switch to using the stored value on your metroCARD.

What will happen if I recharge my metroCARD online and then add a 28-Day Pass at an agent, prior to validating?

The 28-Day Pass will be activated when you first validate your metroCARD and it will be active for 28 consecutive days.  The online recharge will be added to your metroCARD and will then be used once the 28-Day Pass expires.

What happens with the balance of a 28-Day Pass if I can’t use it throughout the period?

The remaining balance on your 28-Day Pass is not refundable. You can give the metroCARD to someone else to use during this time.

I’ve lost my metroCARD. What happens with my 28-Day Pass?

If your metroCARD was protected and you visit an Adelaide Metro InfoCentre to buy your replacement card, the remaining days on your 28-Day Pass will be transferred to your new metroCARD and the expiry date of the new 28-Day Pass will remain as it was on the lost metroCARD.
If your metroCARD was not registered your balance is not protected and will be foregone.

How much time do I have before my 28-Day Pass times out?

The 28-Day Pass will remain on your metroCARD until you next validate it and will then be valid for 28 consecutive days.

Can I auto recharge my 28-Day Pass?

No.  Auto-recharge will not be available for 28-Day Pass. Enabling auto recharge would mean that a new 28-Day Pass will immediately be loaded on your card whether you want to use it or not.  The decision not to enable auto-recharge for 28-Day Pass will give you more control as there may be times when you want to delay a new 28-Day Pass being loaded (ie when you are about to go on leave or otherwise not able to use your metroCARD).

Is the transaction history for 28-Day Pass available on the website?

If you have protected your metroCARD, you can check your transaction history at Adelaide Metro Infocentres and via the Infoline. To assist customers, the expiry date is displayed on each validator and vending machines.